Customer Service Response Agent - Part Time (25 hours) - Monday - Thursday 3pm-8pm CST and Saturday 8-1pm CST

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

This entry-level contact center role is responsible for creating an exceptional donor experience by promptly answering external donor requests via inbound call activity for any of our sites as well as other external communication related tasks, such as replying to donor voicemails. 

• →Respond primarily to inbound calls, emails, chat and social media, resolving donor issues
• →Use computer systems to document information
• →Provide friendly, professional service on every call
• →Follow clear processes and training to support blood donor needs
• →Work with a supervisor who’s invested in your success

• →High School Diploma required
• →equivalent required

• Strong verbal and written communication skills
• Comfort using computers and learning new systems
• Reliability and a positive attitude
• 1-3 years customer service required

• Part- Time – 25 hours weekly
• Monday – Thursday: 3pm-8pm CST /  4pm-9pm EST
• Saturday’s 8am-1pm CST / 9am - 2pm EST
• First 2 weeks in office for training, then start transition to hybrid

• 1-3 years customer service experience, preferably in a contact center environment required

• Excellent verbal and written communication skills required
• Ability to present information to donors with a pleasant demeanor at all times and diffuse situations required
• Good attention to detail and accurate data entry skills required
• Results-oriented / collaborates with management to meet individual goals required
• Ability to multi-task and proactively communicate progress/obstacles required
• Ability to perform in a team-oriented environment required
• Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
• Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required

• Personal Computer (desk top, lap top, tablet) required
• Microsoft Office products required
• Must learn contact center-specific programs (HemaTerra) required

#AJ123