Specialist DL Customer Support

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of department leadership, responsible for providing a high level of inbound and outbound customer service for customers of Diagnostic Laboratories. Acts as a liaison between customers and internal departments to drive customer satisfaction and retention and resolve customer issues as appropriate. Provides support for test menu additions and updates.

• →Bachelor's Degree from an accredited college or university in science required
• →Equivalent combination of education and 3 to 5 years related experience may be substituted for the degree with the approval of Client Services Management and Human Resources required

• 1-3 years customer service experience required
• 1-3 years experience in a laboratory setting or other health care related environment preferred

• Must have strong customer service, interpersonal, written and verbal communication skills, including the ability to provide constructive criticism to peers. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive workflow, through effective time management and prioritization skills. required
• Flexibility to work independently and with a team, with minimal direct supervision. required
• Has strong attention to detail. required
• Strong organizational, problem solving, and decision-making skills. required
• Ability to respond quickly and proactively in a changing business climate. required
• Ability to learn job specific computer applications. required

• Personal Computer (desktop, laptop, tablet) required
• General office equipment (computer, printer, fax, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook) required
• Laboratory Information System (LIS) required
• Customer Relationship Management (CRM) required