Client Care Specialist - Ashland, MA

• A supportive team that genuinely helps each other, with no egos and no drama
• A “better together” culture where wins are shared and challenges are never faced alone
• Leaders who listen, value your ideas, and appreciate your contributions
• A Monday–Friday schedule with rotating Saturdays, so you still get your weekends
• No holidays, predictable scheduling, and flexibility when life happens
• An AAHA-accredited hospital where you can be proud of the care you help deliver
• Mentorship and hands-on training so you can keep growing as a Client Care Specialist
• Opportunities to expand your skill set and take on more if you want to
• A team that loves learning, where questions are welcomed and CE and development are encouraged

• Greet every client and patient warmly and professionally, in person and on the phone
• Answer phones, route calls, and return voicemails promptly
• Schedule appointments and manage a busy four-doctor calendar efficiently
• Check patients in and out while keeping client and patient information accurate
• Collect payments, process invoices, and walk clients through estimates
• Explain hospital policies, pricing, and services clearly
• Partner with technicians and doctors to keep patient flow smooth
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls, texts, and emails to confirm appointments, follow up on care, and reactivate overdue patients
• Help clients schedule recommended services and rechecks, and educate them on preventive care timelines and next steps
• Fill scheduling gaps and maintain follow-up lists, documenting all outreach in patient records
• Manage medical record requests, reminders, and general administrative tasks
• Keep the front desk organized and the lobby clean and welcoming

• Veterinary front desk experience is preferred but not required
• Confidence handling high call volume and juggling competing priorities
• Strong customer service skills with a focus on building long-term client relationships
• Empathy and problem-solving skills for handling client concerns
• Clear communication when explaining services, policies, and next steps
• Experience coordinating appointments, managing schedules, and keeping clinic flow running smoothly
• Comfort making outbound calls, texts, and emails for reminders, follow-ups, and care coordination
• The ability to educate clients on preventive care and recommended services
• Familiarity with veterinary terminology and hospital workflows (preferred)
• Experience with AVImark practice management software (preferred)

If you’re a people person who loves animals and wants to be the welcoming face of a hospital that values its team, we’d love to meet you. As our Client Care Specialist, you’ll have the support of an established, well-managed practice and real room to grow.

Diversity, equity, inclusion, and belonging are core values at Ashland Animal Hospital and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.