Veterinary Receptionist - Des Plaines, IL

• Enjoy a consistent full-time schedule of 5 days per week
• No weekends or overnight shifts
• Join a well-established veterinary hospital that has served its community since 1954
• Work in a modern, well-equipped veterinary practice
• Be part of a Low Stress Handling certified and AAFP-certified Cat Friendly Practice
• Work alongside a highly skilled and supportive team of veterinary professionals
• Help create a welcoming, compassionate experience for pets and their people
• Use your AVImark and customer service skills in a role that directly supports excellent patient care
• Grow professionally in a team environment that values high-quality, individualized veterinary care

• →Serve as a welcoming first point of contact for clients and their dogs and cats
• →Warmly greet clients and manage patient check-in and check-out
• →Maintain an organized and efficient lobby flow
• →Use AVImark practice management software throughout the day
• →Manage appointment and boarding calendars in AVImark
• →Create and update electronic medical records
• →Process patient reminders and maintain accurate client and patient information
• →Generate client estimates and invoices
• →Manage multi-line phone calls and electronic client communications
• →Gather information and help identify the urgency of patient needs so concerns can be directed appropriately
• →Clearly explain invoices and charges to clients
• →Process client payments accurately and efficiently
• →Assist with daily financial reporting in AVImark
• →Communicate compassionately and professionally with clients, including during stressful or emotional situations
• →Collaborate with the veterinary team to coordinate appointments and support efficient patient care

• Prior experience utilizing AVImark software is highly preferred
• Comfort navigating AVImark calendars, treatment codes, and digital medical charts
• Previous experience in a veterinary clinic or high-volume medical front desk setting preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Excellent multitasking and organizational abilities
• Sharp attention to detail and commitment to accuracy
• A compassionate and empathetic approach to clients and their pets
• Ability to remain calm, professional, and helpful during stressful or emotional situations
• Comfort working in a busy, fast-paced environment
• A collaborative approach and willingness to support the entire hospital team
• A genuine desire to create an excellent experience for every client who contacts or visits the practice

• A stable 5-day-per-week schedule
• No weekend shifts
• No overnight shifts
• A long-standing practice with more than 70 years of service to its community
• A supportive team of skilled veterinary professionals
• A modern, well-equipped hospital environment
• A Low Stress Handling certified approach to patient care
• An AAFP-certified Cat Friendly Practice environment
• The opportunity to build meaningful relationships with clients and their pets
• A role where your organization, communication, and customer service skills make a difference every day

At Wright Animal Hospital, you’ll be more than the person behind the front desk. You’ll be an important part of the connection between our clients, their pets, and our veterinary team. Your organization, compassion, communication skills, and AVImark experience will help keep our hospital running smoothly while creating a welcoming experience for every family we serve.

We can’t wait to welcome you to the Wright Animal Hospital team!

Diversity, equity, inclusion, and belonging are core values at Wright Animal Hospital and Vetcor. We’re committed to building and sustaining an inclusive and equitable workplace where every team member feels safe being their authentic self, experiences a true sense of belonging, and is empowered to reach their full potential.