Cloud Operations Engineer 1

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

Your day-to-day job will consist of:

• Execution of day-to-day tasks related to monitoring and managing cloud infrastructure to ensure service availability and data security
• Execute ticket triage, investigation and resolution of reported incidents
• Participate in 24x7 on-call rotations to resolve incidents in support of production systems
• Monitor and configure systems resources (memory, disks space & CPU utilization)
• Improve customer experience with infrastructure optimization
• Manage and perform operating system and application software patches and updates
• Performs root cause analysis on trended incidents and major outages up through the application stack
• Develops automation that can trigger off a variety of industry standard monitoring tools to resolve common issues in the environment or maintain operating levels

• Minimum of 2 years of relevant professional experience.

• 2+ years of experience with AWS or equivalent cloud technologies, including VMs, NSGs, VPC/VNETs, load balancers, DNS, and certificate management.

• 1+ year of experience in server administration and cloud deployment across both Windows and Linux environments.

• 1+ year of experience with Infrastructure as Code (IaC) tools such as Terraform, Bicep, Ansible, Chef, or Puppet (demonstrable proficiency preferred).

• Familiarity with AI tooling or cloud‑based AI services.

• Bachelor’s degree in a related field or equivalent years of relevant work experience.

• Travel occasionally, up to 5-10%, for key moments such as team summits, training, conferences, etc., with increased frequency during peak periods based on business demands.
• This position is subject to company on call policies which constitutes working hours outside of the normal workday as needed.
• Problem-solving abilities, effective communication skills, and attention to detail.

• Strong understanding of IAM security best practices and identity federation.

• Experience with observability tools such as CloudWatch, Prometheus, Grafana, or Datadog.

• Experience with AWS cost‑optimization tools and resource right‑sizing strategies.

• Basic knowledge of cloud security controls using AWS WAF, GuardDuty, Security Hub, or Inspector.
• AWS certification (Associate‑level or higher).

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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