Business Analyst – Strategy & Transformation

This role will support the design and regulatory readiness of a Personal Investment Account (PIA) proposition. The successful candidate will play a key role in understanding current customer journeys, shaping future-state digital experiences, supporting detailed design activities, and preparing the organisation for the publication of Government scheme rules.

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  Review and assess existing advice journeys, customer touchpoints, and supporting processes.

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  Support the design and definition of future-state digital customer journeys and operating models.

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  Facilitate workshops with Subject Matter Experts (SMEs) across multiple business units and partner organisations where appropriate.

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  Work closely with Product Owners and delivery teams to translate concepts into detailed business requirements and design inputs.

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  Analyse customer journeys, including considerations for vulnerable customers, joint accounts, and other specialised scenarios.

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  Support planning and requirements for digital experiences, including website journeys, calculators, financial literacy tools, and self-service capabilities.

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  Validate programme assumptions and assess alignment following the publication of Government scheme rules.

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  Maintain requirements traceability and contribute to governance documentation.

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  Present findings, insights, and recommendations using clear, business-focused language.

• Proven experience as a Senior Business Analyst within financial services.

• Investment or wealth management experience is desirable but not essential.

• Experience supporting digital propositions, customer journey design, or transformation programmes is advantageous.

• Strong workshop facilitation and stakeholder engagement skills.

• Expertise in process mapping and future-state design.

• Ability to work effectively in ambiguous and evolving environments.

• Demonstrated experience translating strategic concepts into structured requirements and design outputs.

• Customer journey mapping experience preferred.

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.

·       Managed Services

·       Consulting & Solutions

·       Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita