Customer Service Manager

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

We are looking for a Customer Services Manager to lead our customer service, shipping, and billing operations. In this role, you ensure smooth order processing and on-time delivery, contributing directly to customer satisfaction and business performance.

You will act as a key link between Sales, Supply Chain, and customers, driving operational excellence while leading a small, dedicated team.

• →Oversee end-to-end order processing, including shipping and warranty handling
• →Ensure on-time delivery and high service levels for customers
• →Act as the escalation point for operational issues and resolve them effectively
• →Monitor team performance, workload, and quality of work
• →Manage invoicing processes, including credit notes and documentation
• →Coordinate transport and export documentation
• →Review and approve invoices and shipping documents
• →Identify and implement process improvements within Customer Services
• →Maintain and improve standard operating procedures
• →Support and communicate pricing updates
• →Prepare reports and analyses on order intake, performance, and warranty trends
• →Provide insights to Sales and Management to support decision-making
• →Contribute to business reviews and performance tracking
• →Lead, coach, and develop team members
• →Ensure effective planning and resource allocation
• →Foster a collaborative and customer-focused work environment

• Experience in customer service, order management, or supply chain operations
• Strong organizational and problem-solving skills
• Experience with ERP systems and data analysis (Excel)
• Knowledge of logistics processes (shipping, Incoterms, customs regulations)
• Leadership experience or ability to manage a small team
• Strong communication skills in English (Dutch and/or German is a plus)
• Analytical, detail-oriented, and results-driven mindset
• Ability to work cross-functionally and manage multiple priorities
• Flexibility and resilience in a fast-paced environment

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