Customer Service Manager

United Kingdom·Kegworthmid

OtherCustomer Service Manager

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Quick Summary

Overview

Customer Service ManagerEast Midlands GatewayOn-site | Monday - Friday, 08:00 - 16:00 Join our snack-loving teamWe’re looking for a Customer Service Manager to join us at KP Snacks.

Technical Tools

OtherCustomer Service Manager

About the Role

~1 min read

As Customer Service Manager, you’ll play a vital role in delivering our promise of Great Service Every Day. You’ll lead a high-performing Customer Service team that sits at the heart of our Supply Chain, ensuring accurate order processing, smooth execution and strong collaboration with our customers, sites and 3PL partners.

This role blends people leadership with process excellence. You’ll create clarity and consistency across order management, drive continuous improvement and automation, and build a confident, capable team who take pride in what they do. As a key member of our Supply Chain Extended Leadership Team, you’ll also shape how we work cross‑functionally to support growth and create Happy Snacking Moments.

What We Offer

~2 min read

✓Leading day-to-day Customer Service operationsEnsuring accurate, timely order receipt, processing and release to warehousing and transport partners, while translating S&OE priorities into clear execution

✓Owning service performance with our 3PL partnersActing as the primary contact for DHL operations, monitoring KPIs, resolving issues quickly and strengthening ways of working across warehouse and transport planning

✓Driving continuous improvement and automationIdentifying root causes, improving processes and progressing system enhancements to deliver greater efficiency, accuracy and consistency for KP Snacks and our customers

✓Supporting change across the businessPlaying a key role in NPD launches, SKU and pack changes, promotional activity, stock allocation and volume challenges, ensuring confidence and clarity throughout

✓Leading, developing and engaging your teamBuilding a strong and inclusive team culture through coaching, development planning, succession management and clear performance expectations