Communications and Engagement Coordinator

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

The Communications and Engagement Coordinator provides communications and engagement advice to internal client groups. The position plans, develops and implements engagement plans and communications campaigns in support of City programs, services and initiatives. The role incorporates inclusive and accessible approaches to support equitable participation from diverse communities.

• →Plan, develop and implement communications plans and tools to support City programs, services and initiatives, including media releases, advertising, signage, presentations, website content and social media.
• →Support proactive issues monitoring and assist with the preparation of briefing materials for management and City Council.
• →Develop, implement and evaluate engagement plans to gather community and stakeholder input on programs, services or initiatives, and summarize findings for leadership.
• →Develop engagement tools and communications materials, and coordinate public events to support inclusive and accessible engagement activities. 
• →Assist with the development and refinement of communications policies, guidelines and evaluation methods. 
• →Use performance metrics and reporting tools to measure the effectiveness of communications and engagement activities.
• →Coordinate communications projects with internal stakeholders, as well as government and community partners.
• →Provide communications support to directors, managers and departmental staff, including advice, information and media-related assistance.
• →Promote the City of Victoria and its initiatives through outreach to stakeholder and community groups.
• →Research, write and edit content for public-facing communications materials.
• →Collaborate with City departments to identify communications needs and develop relevant plans and materials. 
• →Support consistent application of City brand standards, including tone and visual identity, across communications platforms.
• →Maintain and update website and engagement platform content.
• →Prepare draft responses to media inquiries and prepare media releases and supporting materials.
• →Provide communications support during emergencies and act as an alternate Public Information Officer, as assigned.  

Perform related duties where qualified.

• Work is generated by annual objectives, departmental work plans, requests from Council, operational demands, emerging communications issues or is assigned by supervisor.
• Work is reviewed through meetings with supervisor.
• Issues such as major expenditures or deviations from policy are referred to supervisor.

• Normal.

• Deal with complaints and negative comments. (rare)
• Meet multiple deadlines. (frequent)
• Short periods of intense concentration while working on communications issues. (often)

• Focus on a variety of source data and computer for long periods. (often)

• Office.

• May be required to work irregular hours. (premium item)

• Organize and prioritize work effectively, manage multiple tasks and adapt to changing priorities.
• Apply engagement and communications techniques, including planning, coordination, public consultation and event support.
• Skilled in researching, writing and editing clear, accurate communications materials for public audiences.
• Provide communications-related guidance and information to internal departments at a working level.
• Skilled in the working-level use of word processing, spreadsheet, content management and communications-related software. 
• Establish and maintain effective working relationships with internal stakeholders, community members and external agencies.
• Communicate effectively and professionally with the public and external partners, and represent the City in engagement and communications activities.
• Work collaboratively within a team environment and contribute to project-based initiatives.

• Degree in Communications or Journalism. (4 years)

• 3 years related experience or an equivalent combination of education and experience.

• May be requested to substitute in a more senior position.
• Experience in a local government or public institution setting is an asset.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. 

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. 

If you require assistance, please email us at careers@victoria.ca.