15d ago

Customer Service Representative-English/Bilingual - Onsite

United Statesmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Deliver exceptional service to our high value customers by providing best-in-class service and solutions to grow customer relationships within set standards via phone and chat channels.

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Must be 18 years of age or older.
→1+ year related customer service-related experience. (Preferred credit card customer service)
→Availability to work a flexible schedule, including evenings, weekends, and holidays.
→High School Diploma or equivalent.
→Ability to type at least 25 words per minute.
→Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
→Customer service and/or sales experience preferred.
→College degree preferred but not required.

Nice to Have

~1 min read

2+ years of solid working knowledge of all Customer Service functions within a contact center.
Demonstrated ability to understand and can clearly explain complex concepts in a customer centric manner.
Ability to de-escalate customer issues and provide best in class service.

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.