Salesforce Change Management Consultant

London, ENGmid

OtherChange Management Consultant

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Quick Summary

Overview

Salesforce Change Management Specialist Central London- Hybrid role Salary- up to £95K base + good bonus + benefits Our client is a global company based in Central London looking for a Salesforce Change Consultant to drive change management strategies for Salesforce projects and engage…

Key Responsibilities

Develop and execute a change management strategy for Salesforce projects, including stakeholder analysis, impact assessments, and adoption roadmaps.

Requirements Summary

Salesforce certifications (e.g., Salesforce Associate, Administrator, or Business Analyst). Change management certification (e.g., PROSCI, APMG, ACMP). Experience in digital transformation projects across multiple business units or regions.

Technical Tools

salesforceagilestakeholder-management

What We Offer

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Responsibilities

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→Develop and execute a change management strategy for Salesforce projects, including stakeholder analysis, impact assessments, and adoption roadmaps.
→Partner with programme leads, business stakeholders, and Salesforce teams to drive engagement and alignment.
→Define and deliver communications plans, ensuring consistent, clear messaging around Salesforce changes.
→Design and deliver training strategies and user enablement materials, tailored to different user groups and business units.
→Monitor adoption and business readiness through KPIs, surveys, and feedback loops, making adjustments as needed.
→Identify potential resistance and proactively manage challenges through coaching, workshops, and stakeholder engagement.
→Support leadership with change advocacy, building buy-in across executive and end-user communities.
→Collaborate with Salesforce admins, developers, and business analysts to ensure change requirements are embedded into delivery.
→Champion a continuous improvement culture, ensuring Salesforce solutions are embedded and utilised effectively post-go-live.

Requirements

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Proven experience in change management within large-scale technology or CRM programmes (Salesforce experience strongly preferred).
Familiarity with Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, or other relevant clouds).
Strong understanding of organisational change methodologies (e.g., PROSCI, ADKAR, Kotter).
Exceptional stakeholder management and influencing skills across senior leadership and business users.
Excellent written and verbal communication, presentation, and facilitation skills.
Experience designing and rolling out training and enablement programmes.
Strong problem-solving skills with the ability to work in fast-paced, agile environments.

Requirements

~1 min read

Salesforce certifications (e.g., Salesforce Associate, Administrator, or Business Analyst).
Change management certification (e.g., PROSCI, APMG, ACMP).
Experience in digital transformation projects across multiple business units or regions.