carfax1mo ago

Consumer Affairs Analyst

United States·Fremontmid

OtherAnalyst

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Quick Summary

Key Responsibilities

Provide timely support to customers requesting assistance related to their use of CARFAX products and services Communicate effectively and professionally with customers through all media (phone,

Technical Tools

OtherAnalyst

Join Team CARFAX as a Consumer Affairs Analyst!

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

What you'll be doing:

Provide timely support to customers requesting assistance related to their use of CARFAX products and services
Communicate effectively and professionally with customers through all media (phone, email, chat, social media, etc.), translating complex information into easily understood language, as appropriate
Defuse potentially volatile situations and bring the discussion to focus on resolution
Work with internal customers and external data providers to verify data, including supporting documentation
Accurately document and classify all communication with customers
Recommend product improvements based on empirical data
Leverage all available resources to research and resolve customer issues

What we're looking for:

Research and analytic experience preferred
Excellent communication skills, including the ability to listen, write concisely and summarize events
Sense of urgency and passionate about customer service and satisfaction
Creative thinker who is inquisitive and insists on substantiated conclusions
High level of proficiency in typing
Highly organized and attentive to detail
Ability to work independently and as part of a team
Multitask in a fast-paced environment
Comfortable working in a metrics-oriented environment
Proficiency in commonly used office technologies (e.g., MS Word, Excel and Outlook)
Salesforce.com experience a plus
2-3 years’ experience in a customer-facing, professional environment required, or some equivalent combination of experience and education, including military experience

What’s in it for you:

Competitive compensation, benefits and generous time-off policies
4-Day summer work weeks and a winter holiday break
401(k) / DCPP matching
Annual bonus program
Casual, dog-friendly, and innovative office spaces
For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it:

10X Virginia Business Best Places to Work
10X Washington Post Top Workplace
9X Washingtonian Great Places to Work
3X St. Louis Post-Dispatch Best Places to Work

The anticipated annual base salary range for this position is $51,000 - $70,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.