Cargo Partner3mo ago

IT Service Performance Manager

Slovakia·BratislavaFull-timemid

OtherPerformance Manager

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Quick Summary

Overview

Ready to level up in IT? Join us as an IT Service Performance Manager! Be the brain behind a comprehensive strategy for managing performance across all service lines. Shape our tech to match business goals, and fuel growth.

Technical Tools

OtherPerformance Manager

Ready to level up in IT? Join us as an IT Service Performance Manager!

Be the brain behind a comprehensive strategy for managing performance across all service lines. Shape our tech to match business goals, and fuel growth.

Support in the definition and management of IT-related metrics and operational performance indicators

Contribute to the achievement of business objectives by monitoring performance, reporting on key KPIs, and formulating strategic and tactical plans

Utilize data to facilitate informed decision-making and present numerical analyses for considerations such as cost-benefit assessments, IT infrastructure enhancements, and strategic technology direction

Evaluate and challenge existing risk policies and practices to identify opportunities for enhanced commercial performance

Ensure the implementation and continuous compliance with best practice controls and governance measures

Assist in the coordination of IT management processes: from software license compliance and budgeting to initiatives aimed at cost reduction and alignment of IT with corporate financial targets

Familiarity with performance indicators and metrics that are crucial to managing and enhancing service delivery, along with the capacity to gather, analyze, and report this information effectively

An analytical mindset to pinpoint and resolve inefficiencies within service operations

Strong communication skills to articulate performance-related insights to a diverse audience, making complex information understandable to all

A collaborative spirit to work seamlessly with various teams, including those with IT expertise

Organizational abilities to oversee projects and manage budgets aimed at bolstering service performance

The ability to learn a company's operational systems, underlying technology, and service offerings swiftly