Vendor & Performance Manager - Global Patient Operations

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

• Supporting patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

• You’ve managed outsourced operations across multiple markets or vendors: contracting, launching, scaling and, when needed, exiting BPO partners.
• You’ve owned the commercial side yourself: rate cards, SLAs and QBRs you ran, with negotiation outcomes you can point to.
• You know contact-centre or support operations deeply enough to read a scorecard critically: forecasting, capacity, quality and speed metrics, and the ways they get gamed.
• You hold people to account with data and keep the relationship warm while you do it.
• You’re comfortable being the first person in a seat: you build the process, the templates and the cadence from scratch, and you like it that way.

• Experience standing up new delivery geographies (Latin America, EMEA or similar).
• Healthcare or another regulated industry.

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

• Be an owner - Your own stake in the business with our employee options program
• Invest in your growth - Annual development budget plus 3 days of professional development leave
• Work flexibly - Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration
• Support your well-being - Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you
• Take time off - 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year
• Join a connected team - A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team - all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.