Senior Customer Success Associate, Strategic Markets

This role reports directly into the Head of Strategic Markets. We're looking for a Senior Customer Success Associate to support and eventually lead accounts within our strategic markets portfolio. Strategic Markets includes a range of customer profiles, ranging in size and complexity. Customer Success at Caribou combines consulting, project management, analytics, training, and marketing to care workers. The role is varied and the learning curve is significant.

This is a fit if you're hyper-organized, a strong communicator, highly empathetic, and want to drive results in a customer-facing role. You can work independently and with a team, and you're energized by ambiguity. Experience in consulting, healthcare, account management, or customer success is a plus, but empathy and commitment to your customers matter more.

The salary range for this role is $65,000 to $80,000 plus an annual performance bonus.

1. Discovery Call with Roxy - Learn more about Caribou, the role, and share your background, motivations, and career goals.

2. Hiring Manager Interview with Andrew - Dive deeper into your experience and how you've approached challenges, ownership, and collaboration.

3. Leadership Interview with our COO / Co-Founder Christian - Learn more about Caribou's vision, mission, and the journey we're on straight from a Founder. Christian will also explore your experiences through behavioural questions to better understand how you operate, navigate ambiguity, and approach problem-solving.

4. Case Study (Take-Home) - Complete a practical exercise designed to reflect the type of work you'll do at Caribou. We're interested in your problem-solving approach, communication style, and ability to work with data thoughtfully and accurately.

5. Case Study presentation - Present your work to the team! You see some old friends, Andrew, Christian and meet your potential teammate, Laura! This is an opportunity for us to understand how you think, communicate complex ideas, and engage with customers and stakeholders.

6. Background check, references and Offer!

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.