Customer Success Associate 1

• →Know our customers. Research client industries and business activities so you can support customers with real insight and anticipate their needs.
• →Own service reviews. Run regular customer service review meetings — proactively preparing agendas, supporting documents, and reporting so every conversation lands well.
• →Be the go-to. Field ad hoc customer queries and bring in the right teams whenever there's an escalation — or an opportunity to add more value through service add-ons.
• →Capture what matters. Attend meetings, record clear and accurate minutes, and distribute them to the right internal and external stakeholders promptly.
• →Turn data into direction. Generate and maintain reports on customer-centric operations, surfacing insights and recommending process improvements while keeping deadlines on track.
• →Build relationships. Develop and maintain excellent relationships with key stakeholders — customers, local partners, and internal teams alike.
• →Keep the engine running. Manage Salesforce administration and updates for customer interactions and account activity.
• →Get the details right. Review invoice outputs from HSP Finance against customer agreements, resolve discrepancies with the relevant experts, and liaise with billing/finance to ensure accuracy.
• →Roll with it. Take on other tasks as they arise in support of the Customer Success team, demonstrating flexibility and adaptability.

• An energetic, confident graduate with a keen interest in international business. Evidence of professional-services experience (such as internships in accounting, consulting, or law) is a plus.
• Alternatively, 1–2 years' experience in a customer or consulting support role within professional services (management consulting, accountancy, tax, HR, or legal).
• Strong written and verbal English communication skills; additional language fluency is a bonus.
• Proactive, responsive, and self-motivated, with a strong customer-service ethic.
• Able to multitask and manage time efficiently and effectively.
• Detail-oriented, with strong organizational skills.
• Experience in a similar role would be advantageous.

• Dependability. A consistent performer with a positive attitude, who listens well and collaborates across the organization.
•  Organization. Strong project management, with the ability to proactively follow up and deliver results.
• Solution orientation. A focus on identifying and addressing the root cause of issues.
• Self-motivation. Detail-oriented, driven, and reliable in meeting deadlines.
• Effective communication. Confident communicating with senior personnel, both internal and external.
• Adaptability. Flexible and able to thrive in an evolving environment.
• Teamwork. Works well in a team and actively contributes to shared success.
• Assertiveness. Assertive yet tactful, able to manage multiple business relationships effectively.

If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam!