E-commerce Customer Service Representative - Luxury Brand

Carl Friedrik is a product design company challenging traditional luxury. We design and sell premium accessories and travel goods.

We empower modern professionals in their day-to-day lives with our unique blend of intelligent design, fine craftsmanship and long-lasting quality.

We are looking for a motivated and talented individual to join our team as Customer Service Representative. Someone who is passionate about customer experience and driving improvements is a must. This will be a fast-paced and intensive role as you will work closely with the E-Commerce Customer Service Manager, helping to solve customer queries and improve customer support KPIs.

We’re looking for a talented and highly motivated candidate to join our small, high-powered team. 

Working days - 5 days per week (Thurs - Mon)

• Experience in a customer service or customer-facing role.

• Technical understanding of order management softwares and e-commerce platforms.

• Native level English.

More about Carl Friedrik
We are challenging the outdated practises that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.

Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — so form always follows function in our creative process.

Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.

Carl Friedrik in the media

• New York Times: “Best refined briefcase for daily use: Carl Friedrik”

• Forbes: “The new king in the leather goods space”

• Featured in HBO’s Emmy award-winning drama, Succession.

Benefits

• Competitive salary

• Contributory pension scheme

• Annual company trip + frequent team social events

• Flexible location, even remote

• Premium co-working spaces in London and Barcelona

• Join a fast-growing, agile and international team, passionate about innovation and making a difference