Director, Integrated Workforce Solutions

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

As the Director, Integrated Workforce Solutions, you will sit at the intersection of HR, Digital Technology, Product Management, and AI. You will act as a strategic technology leader responsible for architecting and scaling next-generation workforce capabilities. In this role, you will lead workforce product strategy, design end-to-end AI and enterprise solutions, and align platform investments across Workday, ServiceNow, and Microsoft to measurable business outcomes and elevated employee experiences.

• →Workforce Tech Strategy & Architecture: Design and scale end-to-end enterprise workforce architecture across Workday, ServiceNow, Microsoft, and emerging AI platforms.
• →AI & Automation Innovation: Lead the evaluation, piloting, and implementation of agentic AI, automation (Power Platform, Azure AI, Copilot), and intelligent workflows to modernize employee and manager experiences.
• →Product Portfolio Management: Define workforce product visions, multi-year roadmaps, and value-realization metrics focused on business outcomes rather than just tech delivery.
• →Value Realization & Business Cases: Develop robust business cases for technology investments and track ROI metrics/KPIs to ensure maximum business impact and platform adoption.
• →Cross-Functional Executive Leadership: Serve as a trusted advisor to HR, IT, and business executives, translating complex technical strategies into clear business language and driving alignment across matrixed teams.

• Success in this role requires a candidate who is a Strategic Partner aligning tech to business goals, an Innovation Pioneer scaling emerging AI technologies, and a Customer-Centric Leader focused on delivering seamless employee experiences. 

• Bachelor’s degree in Information Systems, Computer Science, HR, Business, or a related field (or equivalent practical experience).
• 10+ years of progressive experience in HR/Workforce Tech, Enterprise Applications, Product Management, or Solution Architecture.
• 5+ years of leadership experience managing high-performing teams, complex product portfolios, or enterprise-wide digital transformation programs.

• Enterprise Platform Oversight: Strategic architectural knowledge across Workday (Core HCM/Integrations), ServiceNow (HRSD/Case Management), and the Microsoft Enterprise Ecosystem (M365, Copilot, Power Platform, Azure AI).
• AI Implementation Track Record: Demonstrated success architecting and scaling AI-enabled workforce tools, automated orchestrations, and productivity-enhancing solutions.
• Executive Influence: Proven ability to lead cross-functional initiatives in complex corporate environments, construct high-level business cases, and build strong enterprise partnerships.

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