Mission Critical Field Service Supervisor- Richmond, VA area

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

If you’ve been in the BAS world a while, you know the difference between a job that just keeps you busy and one that keeps you engaged, respected, and growing.

At Automated Logic, a Carrier Company, our Managers describe this as the place where they finally found both challenge and balance. A place that trusts your judgment, values your craftsmanship, and gives you the tools and autonomy to make an impact.

As a Mission Critical Field Service Supervisor, you’ll be the expert voice on-site — a professional with deep knowledge and highly developed technical expertise in Field Service work. You’ll be counted on to deliver the kind of precision work our customers remember.

Our long-tenured people put it simply:                                       

“I finally found it. Not just a job. Not just a paycheck. A work home.”

If that sounds like what you’ve been looking for, we’d like to welcome you home too.

At Automated Logic, we believe in investing in our people. As a Supervisor, you’ll have access to:

●      Professional Development: Training programs, certifications, and continuing education in BAS technologies and leadership.

●      Career Pathways and Leadership Opportunities: Opportunities to advance into other roles as well as mentor junior staff and contribute to strategic initiatives that shape our service delivery.

●      Recognition & Rewards: Recognition programs that celebrate your contributions.

What you’ll gain

●      Health & wellness benefits (from day one), 401k, paid time off and competitive wages - along with fleet vehicle eligibility (with personal use allowance).

●      Stability and respect. Many of our Managers have been here 10–20 years — because their work, time, and expertise are valued.

●      Freedom to execute. You’ll own your projects, make field calls, and collaborate closely with engineers and PMs who trust your expertise.

●      Continuous learning. Access to advanced training in WebCTRL®, networking, integration, and system analytics.

●      Balance and culture. Leadership that respects family time, and a team that looks out for one another.

As Automated Logic continues to expand across Virginia's rapidly growing data center market, this role will play a critical part in supporting some of the most complex and demanding mission critical facilities in the world. From hyperscale cloud campuses to high-availability computing environments, you'll lead teams delivering building automation systems where uptime, reliability, and precision execution are essential. This is an opportunity to work at the forefront of data center technology while developing the next generation of field engineering talent.

Mission Critical Experience. Direct involvement supporting large-scale data center and mission critical facilities where building automation systems are integral to operational reliability, energy optimization, and continuous uptime.

Join a team supporting some of the largest and fastest-growing data center and mission critical facilities in North America.

As a Mission Critical Field Service Supervisor, you will lead and develop a team of Field Engineers responsible for delivering high-quality building automation solutions within data centers and other critical environments where uptime, reliability, and operational continuity are essential. You will partner with Project Managers, customers, and trade partners to safely execute projects, coordinate resources, maintain schedules, and ensure technical excellence across all phases of project delivery.

Key Responsibilities 

• Lead, mentor, and develop a team of Field Engineers.
• Coordinate field execution for mission critical and data center projects.
• Support project planning, scheduling, staffing, commissioning, and technical checkout activities.
• Ensure compliance with customer change management, safety, and operational readiness requirements.
• Partner with Project Managers to manage resources, budgets, quality, and customer expectations.
• Provide technical leadership and troubleshooting support for BAS installations, integrations, and commissioning activities.

• High School Diploma or GED 
• 3+ years of experience in the HVAC, Construction or building automation and controls industry
• 1+ years of experience with the Microsoft Office Suite, proficient in Microsoft Excel.
• Clean and valid driver’s license
• Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.
• Ability to travel regionally with an occasional overnight stay. 

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Bachelor’s Degree or 5+ years of relevant experience.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Building automation and controls experience with Automated Logic or similar BAS platforms.
• Experience supporting data centers, healthcare, pharmaceutical, manufacturing, or other high-availability facilities.
• Knowledge of chilled water systems, critical cooling applications, and facility operations.
• Experience working under formal change management and outage planning processes.
• Strong leadership, communication, and team development skills.

At Automated Logic, you’ll find the kind of work that challenges your mind, respects your time, and rewards your mastery — in a place that feels like home.

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