Business Analyst - Student Success Systems

The Business Analyst for Student Success Systems serves as the primary bridge between the institution's technical teams and the core functional areas of Academic Advising and Registrar's Office. This role is responsible for analyzing business processes, eliciting and documenting requirements, and configuring, maintaining, and optimizing the technology systems that support the student lifecycle. The ideal candidate will ensure that technical solutions align with institutional goals, enhance staff efficiency, and improve the overall student experience.

1. Functional Area Support & Optimization

• →Academic Advising: Optimize and maintain degree-audit systems, student scheduling platforms, and early-alert systems. Partner with advising leadership to streamline workflows for academic planning and retention tracking.
• →Registration & Records: Support the Office of the Registrar in maintaining Student Information System (SIS) functionality for course scheduling, enrollment verification, grading, and transcript processing.

2. Business Process Analysis & Requirements Gathering

• →Lead workshops and interviews with stakeholders across the three functional areas to map current ("as-is") and design future ("to-be") business processes.
• →Translate complex business needs into detailed technical specifications, user stories, use cases, and system wireframes.
• →Identify operational bottlenecks and propose technology-driven solutions to enhance self-service capabilities for students.

3. System Administration & Configuration

• →Perform functional system configurations, including setting up business rules, communication templates, user permissions, and custom fields within core applications.
• →Coordinate with team members to manage system upgrades, acceptance testing, and data integrations between disparate student success applications.

4. Testing, Training, & Support

• →Develop comprehensive User Acceptance Testing (UAT) plans and coordinate execution with functional leads prior to system launches or updates.
• →Create clear, accessible end-user documentation, training materials, and knowledge-base articles.
• →Provide Tier 2/3 functional support, troubleshooting system anomalies and escalating technical bugs to software vendors as necessary.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Higher Education Administration, or a closely related field.
• Minimum of 3–5 years of experience as a Business Analyst, Systems Analyst, or functional administrator.
• Demonstrated experience working with Higher Education technology ecosystems (e.g., Workday Student, Slate).
• Exceptional communication skills, with a proven ability to translate complex technical concepts to non-technical stakeholders.

Preferred Qualifications

• Direct operational experience working within a university Registrar, Advising center, or Career Services office.
• Experience with Workday Student

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Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with a disability.

This position requires a background screening