Store Manager (Seattle University Village)

United States·SeattleFull Timemid

RetailStore Manager

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Quick Summary

Overview

Catbird is looking for an experienced retail Store Manager to join the team our Seattle store. As Store Manager you are responsible for store sales, people management of the store staff,

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RetailStore Manager

Catbird is looking for an experienced retail Store Manager to join the team our Seattle store. As Store Manager you are responsible for store sales, people management of the store staff, and developing store processes & procedures to continuously elevate the customer experience, and overall growth of the business.

Store Managers build their team’s capabilities to drive strategy and achieve key business results; and ensure all aspects of store operations are engaged, performing, and delivering a personalized, genuine, & memorable customer experience

About Catbird

In our 22 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with our trusted partners, using ethically sourced materials and conflict-free stones.

Coach, train, and develop all store staff to ensure our teams are meeting our customer service standards

Develops training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff’s learning and development

Maintains thorough awareness of policies, store operations and product knowledge; informs employees of any product updates, policy changes and other company communication

Review and plan business objectives to meet monthly/quarterly sales goals

Partner with Area Manager and marketing teams for in store events

Supports, encourages, and develops staff to provide the highest level of customer service.

Assists sales associates with any customer service challenges or specific customer requests (i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully.

2+ years retail leadership experience required

Experience leading a team of 5-10 store employees

Ability to prioritize during busy times

Flexible in scheduling, must have weekend availability

Experienced in creating/managing staff schedules

Experienced in using google office suite (Docs, sheets, pages) Jewelry and/or Clienteling experience a plus

Looking for someone who understands that customer service is the MOST important thing, more than 50% of the Store Manager's time is spent on the Salesfloor.

Someone who is nice, friendly, easy to get along with and has a good measure of common sense.

We prioritize our customer’s entire store experience

Health Insurance

Paid Vacation & Sick Time

401(k) with employer contributions

Professional Development Stipend

Holiday Pay

Paid Parental Leave

And more!