Relationship Banking Officer

GENERAL SUMMARY Responsible for primarily managing customer portfolio of Retail branch customers (consumer & business) and business development activities.  Additional responsibilities include opening accounts, deepening customer relationships by cross selling bank products/services and referring customers to other areas of the bank as appropriate. As needed conducting teller transactions, providing operational support while delivering exceptional customer service. Following regulations and bank security procedures to protect customers as well as minimize risk to the bank. ESSENTIAL FUNCTIONS Sales & Service Build rapport and maintain/expand branch relationships with active customer portfolio management. Identify opportunities to cross-sell bank products and services to ensure customers’ financial goals are met. Originate and process Mortgage Loans. Maintain open communication with Bank sales personnel such as Financial Advisors, Commercial Lenders, Cash Management, etc.  Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.  Proactively support branch new business promotions. Achieve assigned sales goals in areas of Loans, Deposits, and Fee Income Represent the Bank in civic/community affairs, as appropriate. New Accounts Independently perform all aspects of new account opening procedures for all bank products/services. Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution. Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes. Maintain confidentiality of customer information as well as Bank proprietary information. Operations Perform deposits and withdrawal transactions. Reconcile and balance teller cash drawer. Process outgoing wires. Essential functions of Safe Deposit box (e.g. entry, opening, maintenance). Assist customers with problem resolution. Assist in ATM balancing. Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports. QUALIFICATIONS College degree in business, accounting or finance preferred, but not required Minimum 5 years of retail banking experience with an emphasis on sales and business development a plus. Thorough knowledge of Bank products and services. Must be knowledgeable of and adhere to regulations and policies affecting new account processing. Obtain appropriate State(s) Life Insurance License within 12 months of hire or designation as a Relationship Banking Officer and strongly recommend licensing for FINRA Series 6 & 63 or Series 7 & 65. Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans.  Must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS) within 6 months of hire or designation as a Relationship Banking Officer. PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus. Detail-oriented and organized – can multi-task, work well under pressure and follow through on commitments.   Excellent interpersonal, listening, and communication skills – can make personal connections, engage and educate the customer, ask open-ended questions, listen to establish trust and build lasting relationships.   Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers Demonstrated ability to apply strong critical thinking and problem solving skills to a variety of situations and create action plans  Ability to work independently and as part of team. Ability to give and receive feedback to improve skills and job knowledge. Able to work weekends and extended hours as required to meet business demands Bilingual English/Chinese (Mandarin or Cantonese) preferred.  Able and willing to commute as required for business needs.   OTHER DETAILS $27.00 – $30.00 / hourPay determined based on job-related knowledge, skills, experience, and location.This position may be eligible for incentive compensation.