Mobile Service Advisor

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. 

The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment. 

• →Greet customers promptly and professionally, creating a positive first impression.
• →Identify each customer's primary vehicle concern and review additional maintenance needs when appropriate.
• →Offer every customer a complimentary vehicle condition inspection.
• →Provide and document fair, competitive, and transparent price quotes while keeping the customer's and dealership's best interests in mind.
• →Communicate clearly and consistently with customers to ensure they feel comfortable, informed, and confident throughout the service process.
• →Address customer concerns promptly and work toward satisfactory resolutions.
• →Build and maintain strong customer relationships that encourage repeat business and referrals.
• →Navigate multiple computer systems and software platforms to document customer information, service needs, estimates, and follow-up activities accurately.
• →Stay organized while managing multiple priorities in a fast-paced environment.
• →Collaborate with service team members to support efficient operations and an exceptional customer experience.
• →Uphold Cavender Auto Family's standards of professionalism, integrity, and teamwork.
• →Perform other duties as assigned.

• High school diploma or GED required.
• Excellent communication and active listening skills.
• Strong organizational skills and attention to detail.
• Computer proficiency and the ability to learn and navigate multiple software platforms.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• An energetic, enthusiastic, and team-oriented attitude.
• A customer-first mindset with a commitment to professionalism and transparency.
• A valid driver's license.
• Ability to successfully complete a pre-employment background check, motor vehicle record (MVR) review, and drug screening.