C
Cbtnuggets9mo ago

Inside Sales and Customer Service Representative

United StatesUnited StatesRemoteFull-Timemid
Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer
2 views0 saves0 applied
Apply Now

Quick Summary

Overview

Why CBT Nuggets is a great place to work: Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States. We take work-life balance seriously.

Technical Tools
salesforce

Why CBT Nuggets is a great place to work:

Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States.

We take work-life balance seriously. You’ll work hard at CBT Nuggets, but you’ll also have plenty of time to relax and recharge. We recognize the importance of spending time with your family and friends — and having time for your hobbies and passions. 

Enjoy creative freedom. Got ideas that could benefit our learners and organization? We embrace innovation. We are always open to new ideas — and welcome them from everyone on our team.

Get involved in great causes. NuggetLove, our charitable arm, is committed to making a difference. We support a wide range of issues ranging from education to social justice to supporting military personnel who are transitioning to civilian life. 

SCOPE & GENERAL PURPOSE OF JOB: 
Responsible for all inbound customer service and sales
Responsible for closing and/or triaging sales opportunities
Responsible for executing re-engagement strategies to increase the health score of existing members
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide first-level technical support for common platform questions and troubleshooting.
  • Assist customers with account management, billing inquiries, and subscription renewals.
  • Gather customer feedback to improve our products and services.
  • Identify and engage potential new subscribers through inbound inquiries.
  • Educate prospects on the value and benefits of a CBT Nuggets online subscription.
  • Conduct product demonstrations and presentations as needed.
  • Close sales and achieve individual and team sales targets.
  • Maintain accurate records of customer interactions and sales activities in our CRM system (Salesforce or TBD).
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Continuously learn about new product features and IT training trends to effectively assist customers.
  • Must have a desire to learn and develop sales talents, skills, and abilities. 
  • Must have at least 3 years of experience in customer service, support, or sales. 
  • Experience selling or supporting technology solutions, training, or subscriptions is a strong positive but not required.  
  • Strong interest in sales and customer service.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills with a customer-centric approach.
  • Ability to understand and articulate technical concepts clearly and concisely (training provided).
  • Familiarity with Salesforce is a plus.
  • Self-motivated and results-oriented with a strong work ethic.
  • Ability to work independently and as part of a team.
  • Prior experience in a customer-facing role is a plus.
  • Must understand AI tools, and when and how to use them.
  • This position is a full-time (40 hours per week) salaried position, exempt under the Fair Labor Standards Act.
  • Compensation: $60,000 annual salary.
  • One share of the company's profit-sharing plan is paid as a bonus each time the company reaches the “Distribution” milestone.
  • Generous employee benefits.

    • Location & Eligibility

    Where is the job
    United States
    Remote within one country
    Who can apply
    Open to applicants worldwide
    Listed under
    United States

    Listing Details

    Posted
    August 8, 2025
    First seen
    March 30, 2026
    Last seen
    May 8, 2026

    Posting Health

    Days active
    40
    Repost count
    0
    Trust Level
    32%
    Scored at
    May 10, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    3 other jobs at Cbtnuggets

    View all →

    Explore open roles at Cbtnuggets.

    C
    Outside Salesperson
    Full-Time
    C
    Outbound Sales Associate
    Full-Time
    C
    IT Instructor - Online
    Full-Time

    Similar Customer Support Specialist jobs

    View all →
    GaragedoordoctorGaragedoordoctor
    Customer Service Representative
    USD 15-18
    InsurifyInsurifyRemote
    Customer Service Representative
    $40k–$53k/yr
    Remote
    P
    Packard Culligan Water
    Customer Service Representative
    USD 21-23
    MaticMatic
    Customer Service Representative
    $0k–$0k/yr
    FourhandsFourhands
    Customer Service Representative
    G
    Guildgaragegroup
    Customer Service Representative
    USD 20-22

    Browse Similar Jobs

    Customer Service Representative968Technical Support Engineer568Call Center Agent439Support Engineer328Technical Account Manager187Technical Support Specialist133Product Support Specialist86Customer Care Specialist53It Support Specialist47Service Desk Manager35Customer Support Manager30Client Support Specialist25Service Desk Analyst23Support Operations Manager23Operations Support Specialist22Billing Support Specialist20Application Support Specialist18Desktop Support Technician17NOC Technician14Escalation Manager10
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    C
    Inside Sales and Customer Service Representative
    Apply Now