Client Advisor | Orlebar Brown | PH Cancún

• Drive individual and store sales results by delivering a personalized, high-touch client experience aligned with Orlebar Brown luxury standards.

• Build, maintain, and actively develop a client base, including client book management and follow-up to drive repeat business.

• Engage proactively with local and international clients, adapting the selling approach to a resort and destination-driven environment.

• Support product launches, seasonal stories, and brand initiatives on the sales floor.

• Act as a brand ambassador at all times, ensuring that brand values and visual standards are consistently reflected in client interactions and store presentation.

• Maintain impeccable standards of store cleanliness, merchandising, and visual presentation in line with company guidelines.

• Support visual merchandising updates and floor refreshes as required.

• Assist the Store Manager in daily store operations, including opening and closing procedures when acting as Key Holder.

• Support cash handling, store banking, and cash-up procedures in accordance with company policies.

• Ensure security of the store premises, stock, and all company assets at all times.

• Assist with stock management activities, including receiving deliveries, replenishment, and cycle counts.

• Complete and submit required operational paperwork and reports when requested.

• Work collaboratively with the store team to achieve shared sales targets and deliver a cohesive client experience.

• Maintain effective communication with store management regarding client feedback, product performance, and operational needs.

• Liaise with Head Office teams as required, following established communication channels.

• Excellent verbal and written communication skills; strong customer service orientation is essential.

• Previous experience in high-end or luxury retail is required; menswear experience is a plus.

• Demonstrated ability to generate sales and drive footfall, including during quieter trading periods.

• Proven experience in building and managing a client base and client book.

• Comfortable using POS systems and basic computer applications.

• Strong organizational and planning skills with high attention to detail.

• A proactive and solution-oriented mindset, with the ability to address challenges calmly and effectively.

• A strong sense of ownership and accountability for personal performance and contribution to team results.

• A practical multitasker who can manage details while maintaining awareness of broader store objectives.

• A self-starter who works well independently and collaboratively within a team environment.

• Enthusiastic, professional, and genuinely passionate about luxury retail and client service.