Assistant, Collections DE

Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.) Ensures that the collection of debt is actioned on a daily basis by using variety of communication channels Ensures the accuracy of collection records including maintenance of the relevant ledgers and applies debt collections strategy as appropriate Ensures that cash collection period end closing procedures are completed efficiently, accurately and in a timely manner Monitors and forecasts incoming and outgoing customer payments on a regular basis Ensures Collections procedures are updated and completed efficiently, accurately and in a timely manner Ensures that any supporting documentation are provided to customers as requested Ensures all follow up issues on Collections are managed accordingly to the given timelines. Provides support and advice on Collections processes where required Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement Key Stakeholders Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner Experience in a multinational organization and/or Shared Services environment with a good business acumen A good understanding of wider Customer to Cash area processes Ability to assess a problem and escalate it to the appropriate level Strong customer service orientation Language Capability & expert level Fluent in English and German Bachelor's Degree in finance or similar Capability required & Expert level Analytical Thinking - Foundational Relationship Management - Foundational Collaborative Influencing - Foundational Finance Operations and Accounting - Foundational Process Excellence - Foundational System Literacy - Intermediate Behavioural Capabilities Time management, planning and organization Drives performance, efficiency and effectiveness Strong focus on providing the highest level of customer service Our employee value proposition: Being Rewarded Market Competitive Salary Annual Compensation & Bonus Cycle Food Vouchers Flexible Working Allowance