Assistant, Collections Germany SCDMNT

Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc) Handles customer invoice disputes in a timely, efficient and accurate manner, escalating where necessary Investigates and analyses issues, resolves disputes and makes accounts receivable adjustments where necessary Analyses customer behaviour and prepares reports where required Defines process gaps and works on process improvements Being responsible for peer-check activities within the Pricing team - prioritise, execute and provide feedback to the team if errors are identified. Works in close relationship with the relevant stakeholders to resolve pricing issues such as, but not limited to insufficient or wrong data provided Ensures Disputes and Pricing procedures are updated and completed efficiently, accurately and in a timely manner Gathers data requested by audit teams during financial and SOX audits Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement Experience in a multinational organization and/or Shared Services environment with a good business acumen A good understanding of wider Customer to Cash area processes Ability to assess a problem and escalate it to the appropriate level Language Capability & expert level Fluent in English and German Bachelor's Degree in finance or similar Capability required & Expert level Analytical Thinking - Foundational Relationship Management - Foundational Collaborative Influencing - Foundational Finance Operations and Accounting - Foundational Process Excellence - Foundational System Literacy - Intermediate Behavioural Capabilities Time management, planning and organization Drives performance, efficiency and effectiveness Strong focus on providing the highest level of customer service Our employee value proposition: Being Rewarded Market Competitive Salary Annual Compensation & Bonus Cycle Food Vouchers Flexible Working Allowance