Sr. Assistant, Collections (Accounts Receivable) with German SCDMNT

Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.) Handles customer /invoice disputes in a timely, efficient and accurate manner, escalating where necessary Investigates and analyzes issues, resolves disputes and makes accounts receivable adjustments where necessary Analyzes customer behavior and prepares reports where required Defines process gaps and works on process improvements Ensures Disputes procedures are updated and completed efficiently, accurately and in a timely manner Ensures all follow up issues on Disputes are managed accordingly to the given timelines. Provides support and advice on Disputes processes where required Gathers data requested by audit teams during financial and SOX audits Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement Assists in trainings wherever required Experience in a multinational organization and/or Shared Services environment with a good business acumen A good understanding of wider Customer to Cash area processes Ability to assess a problem and escalate it to the appropriate level Good Excel skills. ERP experience desirable, preferably SAP Bachelor's Degree in finance or similar Capability required & Expert level Analytical Thinking - Foundational Relationship Management - Foundational Collaborative Influencing - Foundational Finance Operations and Accounting - Foundational Process Excellence - Foundational System Literacy - Intermediate Behavioural Capabilities Excellent communication & interpersonal skills Time management, planning and organization Drives performance, efficiency and effectiveness Strong focus on providing the highest level of customer service