Client Service Associate (National Accounts)

United States·Canonsburgmid

OtherClient Service Associate

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Quick Summary

Key Responsibilities

Portfolio Management: Manage and grow over $3 million+ in annual roofing service business for a premier national account, ensuring exceptional customer satisfaction,

Requirements Summary

Industry Expertise: Knowledge of commercial roofing systems, maintenance, and repair protocols a plus Sales & Quoting Experience: Demonstrated ability to accurately break down complex pricing,

Technical Tools

OtherClient Service Associate

CentiMark Corporation is seeking a highly motivated, fast-paced, and results-driven, full-time National Account Client Service Associate to join our National Accounts Customer Service team. In this pivotal role, you will serve as the primary liaison for one of our largest national service accounts, managing a commercial roofing service portfolio exceeding $3 million annually.

This role is paying $50k - $60k, plus premier benefits!

The ideal candidate possesses commercial roofing knowledge, exceptional sales acumen, and a proactive "pick up the phone" mentality. You will be responsible for breaking down, delivering, and selling service quotes directly to the customer, while seamlessly driving business forward within our RAMP (Roof Asset Management Program) framework. This role requires excellent internal collaboration, working closely with our Service Directors, Service Managers, and SSRs to ensure rapid, top-tier service execution.

Key Responsibilities:

Portfolio Management: Manage and grow over $3 million+ in annual roofing service business for a premier national account, ensuring exceptional customer satisfaction, customer retention and rapid issue resolution
Quote Generation & Sales: Expertly build, break down, and deliver detailed service quotes. Pitch and sell these quotes directly to the customer, translating technical roofing needs into clear business value
RAMP Program Execution: Champion and utilize the RAMP (Roof Asset Management Program) platform to manage assets, track service life cycles, and strategically advise the client on preventative maintenance and capital expenditure
Cross-Functional Leadership: Act as the central hub of communication between the customer and internal teams. Partner daily with Service Directors, Service Managers, and SSRs to ensure smooth operational delivery and fast project turnarounds
Proactive Communication: Maintain a high-energy, proactive approach to account management. Consistently "pick up the phone" to keep business moving swiftly, preempt client needs, and resolve internal bottlenecks
Business Development: Leverage your roofing expertise and high motivation to identify opportunities for account growth, upselling services, and expanding CentiMark’s footprint within the client's portfolio

Qualifications & Requirements:

Industry Expertise: Knowledge of commercial roofing systems, maintenance, and repair protocols a plus
Sales & Quoting Experience: Demonstrated ability to accurately break down complex pricing, deliver quotes, and assist with the close sales directly with B2B customers
Drive & Motivation: A highly motivated, self-starting attitude with a strong desire to grow professionally and scale the business
Communication Skills: Exceptional verbal and written communication skills. Must thrive in a fast-paced environment where quick phone calls and rapid problem-solving are standard
Collaborative Spirit: A proven track record of working effectively with internal operations teams (Service Directors, Managers, etc.) to advocate for the customer while respecting operational capacities
System Proficiency: Ability to quickly adapt to and master internal software programs, specifically 3rd party portals, SAP and Salesforce

Premier Benefits:

2 Health Insurance Plans:
- No Cost “Core Plan” – No Cost Medical & Dental
- “Buy Up Plan” – Features a lower deductible for Medical
Vision Plan
Employer Paid Life & AD&D Insurance
Traditional 401K with Company Match
Roth IRA with Company Match
Paid Holidays and Vacation
Employer Provided Employee Stock Ownership Program (ESOP)
Flexible Spending Account (FSA)
Referral Bonuses
Dayshift Hours
Growth Opportunities
Relocation Assistance possible for the right candidate

Why Join CentiMark?
This role is designed for a dynamic professional who wants to make a tangible impact on one of
our most critical national accounts. If you have a passion for roofing, a talent for growing
accounts, and the drive to keep high-volume service business moving at a rapid pace, we want
to talk to you.

WHY WORK FOR CENTIMARK? >>>> CLICK HERE TO WATCH VIDEO!

CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs