Head IT Service Delivery (Five-year fixed term contract)

Lesotho·Maserumid

OtherIt Services Technician

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Quick Summary

Overview

To ensure the design, implementation and operation of a robust and reliable IT infrastructure to host the Bank’s portfolio of application systems. It includes ensuring optimal performance, resilience,

Technical Tools

OtherIt Services Technician

Responsibilities

~1 min read

→ Ensuring that network performance, systems availability, and uptime targets are achieved, consistent with the ICT Strategy.
→Designing for and implementing resilient and high-performing infrastructure architecture.
→Managing and coordinating capacity planning for infrastructural requirements.
→ Managing and coordinating the analysis of infrastructural requirements for information and Technology services across the Bank’s departments.
→Overseeing end-user systems maintenance and support function.
→Overseeing support for enterprise level applications.
→Overseeing maintenance, debugging, updates and upgrades of enterprise level applications.
→Overseeing upkeep and protection of data centers and end-user equipment in liaison with Facilities Management Services.
→Determining and recommending the hardware and software infrastructure.
→ Overseeing and managing backend and front-end infrastructure patching and upgrades.
→Drafting and implementing effective and efficient standard operating procedures necessary to ensure compliance to policies, international frameworks and standards.

Planning and Organizing
Formulating strategies and concepts
Applying Expertise and Technology
Analytical thinking
Deciding and taking action
Presenting and Communicating
Creating and innovating

Requirements

~1 min read

Master’s Degree in a Technology related field or MBA plus
Degree in Computer Science, Computer Engineering, Information Technology or equivalent
Professional certifications such as MCSE, CCNP, and VCP will be an added advantage

minimum ofseven (7) years of relevant working experience in Information Technology fields
Closing date: 3rd July 2026