N-26-03 IT Infrastructure specialist

The International Potato Center (CIP) is looking for an IT Infrastructure Specialist to provide high-level support and coordination to the Information Technology Department in Lima, Peru. About CIP: CIP is part of the CGIAR global research partnership committed to transforming food, land, and water systems in a climate crisis. CIP’s mission is to develop and share science-based innovations in potato, sweet-potato, and other root and tuber crops. CIP partners with organizations in over 20 countries in Africa, Asia, and Latin America to strengthen agri-food systems and provide economic, social, and nutritional benefits, especially for women and youth. We integrate social and biophysical sciences to address complex challenges in food and agriculture. For more information, please visit https://cipotato.org/about/. About the position: This specialist role is designed to lead the coordination of global communication services and the maintenance of complex network and cloud infrastructures. The successful candidate will ensure the integrity of network security, manage the lifecycle of hardware assets, and support the institutional information security plan through technical expertise and staff training. Coordinate the global communication and network service requests received, review and solve the tasks to the appropriate SLA terms. Provide efficient support to users, maintaining and/or adapting services infrastructure according to the requirements of the business areas. Coordinate the rollout and maintenance of hardware and network assets and prepare reports and provide recommendations to monitor trends. Implement new solutions that support the needs of the business areas. Coordinate and support the IT information security plan by training the staff and communicating with customers as required: keeping them informed of network event / incident progress and solutions to ensure customer satisfaction. Coordinate the security infrastructure for adequate integrity and efficiency in services. Configure, support and maintenance of network devices (switches, routers, WAPs, network appliances, network devices), physical and virtual servers, backups and account management, and deployment of network and monitoring tools and support programs. Propose best practices and methodologies. Coordinate, support and maintenance of cloud infrastructure systems including AWS, Hostinger, Azure AD services, antivirus, WebFilter, Microsoft HyperV virtual systems, cloud VPN to maintain network devices and endpoints services. Coordinate the network security infrastructure for adequate integrity and efficiency through performance verification and perimetral security, firewall rules and VPN, Virtual server, among others in HQ y Regions. Support and monitor the global cloud infrastructure of enterprise endpoints and mobile devices with Microsoft EMS/Intune and Azure AD / Entra. Coordinate, configure and support Wireless network infrastructure and network wired, support Datacenter services (UPS, alarms and monitoring). Execute the improvement and upgrade of the cloud infrastructure. Coordinate IT projects related to network solutions and applications, communications infrastructure such as security solutions, network communication, data cabling, monitoring, IT network facilities for research people, etc. Manage, maintain and monitor Cloud IP telephone system and extensions. Comply and develop necessary information security policies and guidelines. Specifically, those related to human resources security, asset management, access control, incident management, and physical security. Comply with applicable health and safety CIP policies and procedures. Requirements Education: Bachelor’s degree in Telecommunications Engineering, Computer Science, Systems Engineering, or a related field. Minimum 6 years of relevant professional experience, including at least 2 years in a similar specialist or infrastructure role. Proven experience in network and communication services administration. Cloud infrastructure management (AWS or Azure desired), including Linux LAMP, AI operations, storage, and application management (Dockers, Kubernetes). Expertise in Information Security Management Systems and frameworks (ISO 27001 education or certification highly desired). Networking certification (Cisco CCNA or similar). Knowledge of ITIL 4 (education or certification desired). Mastery of cloud infrastructure management tools. Languages: Advanced written and oral communication skills in English. Benefits CIP is a global and reputable international organization that has a strong, state-of-the-art R&D background. CIP is dedicated to achieving food security, improving nutrition and well-being, and gender equity for poor people in roots, tubers farming and food systems in the developing world. CIP is a member of the CGIAR, a global partnership that unites international organizations engaged in research about food security. What are we offering? 1-year contract with the possibility of renewal based on performance. Excellent working environment. Multicultural work in an equal and diverse workplace.