Project Manager - Digital Support Enablement & CX

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Senior Director - Support Systems & Tools Integration

• →Lead and manage multiple software development projects within the Digital Support Enablement & CX team, ensuring timely delivery, scope adherence, and quality outcomes.
• →Engage early in the Product Definition cycle, collaborating with stakeholders from Engineering to unblock dependencies.
• →Drive process optimization for software development projects, from initiation to closure.
• →Coordinate projects and interdependencies, especially during Beta, Release, and Customer Support phases.
• →Oversee the generation of critical documents, including business requirement documents and design documents.
• →Regularly produce comprehensive project status reports, highlighting key milestones and potential risks.
• →Meticulously plan and track release schedules, ensuring a smooth Move to Production process.
• →Efficiently manage resources across various software projects and programs.
• →Identify and address conflicts and impediments in software project progress, escalating when necessary.
• →Proactively manage and communicate potential project risks, collaborating on effective mitigation strategies.
• →Communicate program status regularly to stakeholders, providing insights into project progression.
• →Partner with engineering management to facilitate all aspects of software development projects, ensuring alignment with organizational goals.

• →Proven track record of 3-4 years in project management, particularly in software development.
• →Advanced leadership skills for guiding cross-functional teams and ensuring project success.
• →Proficiency in Agile methodologies, with hands-on experience using Atlassian Confluence and JIRA.
• →Excellent communication and interpersonal skills for effective collaboration and stakeholder engagement.
• →Strong problem-solving and conflict resolution abilities to address challenges during project execution.
• →Exceptional organizational skills to manage multiple projects, milestones, and deadlines concurrently.
• →Adaptability to thrive in a fast-paced, dynamic environment and navigate changing project requirements.
• →Deep understanding of customer-centric principles to enhance digital support and customer experience.
• →Efficiently generate and manage project-related documents, contributing to transparency and traceability.
• →Proactive approach to risk management, aligning with organizational goals for successful project outcomes.
• →Ability to align projects strategically with organizational objectives and integrate them into broader program initiatives, contributing to the overall success of the software development ecosystem. 

• Bachelor's degree in Electrical or Computer Engineering, or equivalent work experience, with additional consideration for degrees in related fields.
• 6 years or more of industry experience in Software development, QA, or Program Management.
• Minimum 2 years of program/project management in software development, including expertise in tracking software delivery processes using tools and metrics.
• Fluency in Agile, Scrum, with exposure to other methodologies (Kanban etc.) being a plus.
• Proficient in project and documentation management tools such as Confluence and JIRA processes.
• Ability to work efficiently with new technologies and stay informed about industry trends.
• Excellent leadership skills for seamless collaboration with stakeholders across various functions.
• Strong project management experience, having led projects for at least 6 months with cross-functional teams.
• Broad knowledge of project and program management methodologies.
• Excellent written and verbal communication skills, including the ability to influence without authority.
• Familiarity with SDLC (Waterfall, Agile, Iterative, Spiral) as well as sprint planning.
• Experience leading efforts across teams representing multiple layers of the software stack and collaborating with cross-functional partners in areas such as human UX, hardware, firmware, and product management.

Bengaluru, India