After Hours Dispatcher

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Schedule available: Sunday to Thursday 11:00pm to 6:00am

Responsabilities:

• Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
• Track and Trace large volume of customer orders
• Entering, updating and processing customer orders on various interfaces.
• Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
• Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
• Ensure and confirm pickup and delivery appointment for drivers
• Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
• Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
• Maintain co-operative working relationships among team and internal staff

• 2+ years of sales and account management experience in transportation and logistics field is preferred

• Recent college or university degree in Marketing or Business-related field is required

• Previous experience in an analyst role and or in pricing function is an asset

• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them

• Experience working B2B sales involving complex deals is an asset

• Strong knowledge and understanding of the sales planning process

• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills

• Strong negotiation skills with proven closing ability

• Ability to function independently with little or no supervision as well as function in a team environment