Business Systems Supervisor

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

• →Acting in the lead Scrum Master capacity for the Workday functional and technical teams
• →Responsible for HR, Finance, Budget, and Procurement functions
• →Coordination related to weekly and bi-annual product releases
• →Acting as a Named Support Contact for application ticketing and escalation
• →Support for the Workday Governance Model and related responsibilities around Change Control, Customer Engagement
• →Product and Portfolio Planning
• →Communications, and Continuous Improvement

• Seeks input from customers to forecast, plan, and align work based on departmental priorities and application release schedules
• Reviews Change Control Board items prior to weekly meetings to address any corrections or gaps for comprehensive understanding and appropriate documentation, including cross-functional or cross-system impacts, security implications, risks, etc.
• Responsible for oversight of the Workday Support Team’s Biannual release activities, including identification and documentation of items requiring Change Control Board reviews, and customer communications
• Oversees documentation of the Workday application support processes, including collaboration on third-party applications support documentation, and regular periodic reviews and updates of all documentation

• Coordinates agile team activities and cadences
• Removes obstructions and works to connect resources to help teams achieve their goals and complete tasks in a timely and efficient manner
• Coaches agile team, providing continuous feedback regarding wins and opportunities for improvement
• Monitors agile team to identify relevant skill sets, build productive relationships, and foster overall understanding of the business and organizational goals
• Solicits ongoing feedback from team members for improvement of the overall Scrum process, develops disciplines including documentation, risk assessments, and collaboration

• Promotes the adoption of innovative features and functionality within the Workday ecosystem
• Proactively identifies and advances opportunities to improve business processes, enhance systems, and promote innovation
• Oversees team responsible for troubleshooting and issue resolution
• Responsible for the configuration, testing, deployment, and communication of user interface components within the Workday ecosystem, including Announcements, Hubs, and Pagelets
• Evaluates and prioritizes new features and functionality related to system wide user interface components and maintenance

• Partners with teams across the organization to maximize the City’s Workday investment
• Collaborates alongside key teams including but not limited to; Human Resources, Finance, Procurement, Cyber Identity, Tier 2 Support, and Asset and Change Management
• Meets regularly with strategic business partners to identify risks, challenges, and opportunities
• Responds to all service needs in a timely, respectful, and helpful manner

• Oversees Workday ticketing activities and trends
• Monitors Team ticketing metrics and support timely and professional ticketing resolution
• Identifies opportunities for improved efficiency and effectiveness of ticket intake and resolution across Workday teams

• Maintains and updates Disaster Recovery and Continuity of Operations Plans to ensure synchronicity with current ecosystem and incident management protocols
• Oversees annual disaster recovery testing for on premise applications within the Workday Support portfolio

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• five (5) to seven (7) years of experience in applications/systems administration, including specific experience with Workday or any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.
• Scrum Master certificationo
• Workday certifications in Core HCM, Financials, or Cross-Applicationon
• Three (3) or more years Workday support experience
• Experience supervising diverse teams of individuals, including oversight of cross-functional teams or working across the organizationon
• Experience with documentation of standard operation procedures and business processes
  

• Primarily office-based with hybrid work flexibility
• Requires extended periods of computer use and occasional lifting of items up to 10 pounds
• Fast-paced work environment with overlapping project deadlines

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.