Charterts9d ago

SOC Supervisor

United StatesRemotemid

OtherSupervisor

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Quick Summary

Overview

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions,

Technical Tools

OtherSupervisor

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com

We are seeking an experienced SOC Supervisor to lead the day-to-day operations of our Security Operations Center. This role is responsible for managing SOC personnel, overseeing alert and incident response workflows, ensuring service levels and quality standards are met, and driving continuous operational improvement.

The SOC Supervisor serves as both a tactical leader and a strategic manager. On the tactical side, this person oversees queue health, coordinates major incident response, removes blockers for engineers, and acts as the highest point of operational escalation. On the strategic side, the role focuses on people leadership, process governance, KPI reporting, quality assurance, and SOC maturity initiatives.

This is a leadership role for someone who can balance operational oversight, incident command, coaching and development, and continuous process improvement in a fast-paced managed services environment.

Responsibilities

~1 min read

Requirements

~1 min read

We aim to move fast. You’ll receive scheduling emails from jobs@charterts.com through Greenhouse.

Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!

1. Screening call with a member of our HR team (30 minutes)
2. Technical interview with the Hiring Manager (45 minutes)
3. Panel interview with the Hiring Manager and Department Director (60 minutes)
4. (If applicable) Executive interview

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.