chhj-corporate7mo ago

Assistant General Manager

Md-Rockville-mid

OtherAssistant General Manager

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Quick Summary

Key Responsibilities

Support the General Manager in recruiting, hiring, and training high-performing Captains, Wingmen, and Office staff Coach and mentor team members to deliver excellence in service, safety,

Requirements Summary

2–3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus!

Technical Tools

OtherAssistant General Manager

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources

About the Role:

As the Assistant General Manager (AGM) at College HUNKS Hauling Junk & Moving, you’ll partner closely with the General Manager to lead daily operations, inspire the team, and deliver 5-star service on every job. You’ll help ensure our operations run smoothly — from job scheduling and routing to customer satisfaction and crew performance. This is a hands-on leadership role for someone who thrives in a fast-paced, people-centered environment and wants to grow into a General Manager position within the College HUNKS organization.

This position includes, but is not limited to, the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Support the General Manager in recruiting, hiring, and training high-performing Captains, Wingmen, and Office staff
Coach and mentor team members to deliver excellence in service, safety, and efficiency
Reinforce a positive, energetic, and FUN culture aligned with our H.U.N.K.S. core values
Conduct team huddles, safety meetings, and performance check-ins to keep everyone motivated and aligned
Step in as acting GM when needed to ensure seamless leadership coverage
Oversee daily operations including job readiness, routing, and team dispatching to ensure on-time, professional service
Manage fleet maintenance, truck readiness, supplies, and equipment
Ensure all jobs are completed safely, efficiently, and to College HUNKS’ brand standards
Uphold compliance with company policies, safety standards, and DOT regulations
Problem-solve operational issues quickly to minimize downtime and maintain client satisfaction
Partner with the GM to achieve strong conversion rates for inbound and outbound sales opportunities
Ensure every customer receives a WOW experience through exceptional communication and service
Support team members in handling high-value or complex moving and junk removal jobs
Address customer concerns promptly and professionally, maintaining our 5-star reputation
Lead by example — demonstrating hustle, positivity, and attention to detail on every job
Assist the GM in tracking and analyzing key performance indicators (KPIs) such as labor, revenue per job, and customer satisfaction
Help manage scheduling and labor allocation to balance productivity and cost control
Monitor expenses and identify opportunities to increase profitability and efficiency
Support forecasting and planning to meet weekly, monthly, and quarterly business goals
Collaborate with the GM and marketing team to grow local brand awareness and drive lead flow
Support B2B sales and referral partnerships with property managers, real estate agents, and local businesses
Promote repeat business and 5-star reviews by ensuring every customer interaction reflects our brand promise
Participate in continuous improvement initiatives to enhance team performance, safety, and customer experience

SKILLS & TRAITS:

Proven ability to lead and motivate teams in a fast-paced environment
Strong communication, organization, and problem-solving skills
Hands-on leadership style with a commitment to customer satisfaction and safety
Working knowledge of fleet management, dispatching, and job scheduling
High level of integrity, professionalism, and accountability

QUALIFICATIONS:
2–3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus!)
Valid driver’s license (CDL preferred but not required)

College degree preferred but not required