Dining Room Lead

Dining Room Lead | Useless Bay Golf and Country Club   The Dining Room Lead plays a vital role in ensuring an exceptional member and guest experience at the club’s dining room, lounge, and patio areas. This position oversees day-to-day dining room operations, providing direction, coaching, guidance, and support to all front of house team members.  They work to establish and maintain high standards of service and cleanliness, ensure compliance with club policies and processes. The Dining Room Lead oversees the reservation book, section assignments, and the seating plan for each service period.  The Lead also invests to ensure the opening, shift hand off, and closing procedures are thoroughly completed to set the next shift up for success. They contribute to informing staffing levels and schedules while also supporting changes to include phasing talent out on a slow shift. The Dining Room Lead will foster a positive team environment while promoting a welcoming and professional atmosphere expected at a private club.    Let’s start off with the most important part - what’s in it for you:   The Perks *Eligibility of perks is dependent upon job status Hourly Pay Rate: $23.50 Tip/Tip Pooling Eligible Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)     Our Commitment to you:   “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.   Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.   What Success Looks Like:   Your Impact Support daily dining room operations, ensuring professional, timely, efficient service.  Ensure adherence with cleaning, opening, shift hand-off, and closing systems, processes and club practices, adapting or establishing new where needed.  Maintain clean, well-stocked, and organized server stations.  Engage servers, bussers, runners, and hosts via consistent coaching to enhance service tactics and techniques to improve member experience.  Oversee reservation book, section assignments, and seating plan for each service period.  Invest to develop thorough understanding of our menu, menu item ingredients, and cooking techniques that can be conveyed tableside in response to member inquiries.  Monitor and control par levels of condiments and tools needed for effective service.   Ensure compliance with alcohol service laws and club policies.  Handle member and guest concerns with professionalism and urgency, resolving immediately where possible or partnering with the F&B Manager when needed.  Promote a positive, collaborative, and team-oriented work culture.  Monitor quality of service and beverage presentation, introducing refinements to the member service experience over time.  Assist with club events, tournaments, and special functions.  Maintain POS systems, accurate cash handling, and daily bar reporting.  Provide feedback to chefs on member receptivity, critiques, and compliments to inform menu composition, plating, and specials.  What You Bring Minimum two years of hospitality industry leadership experience.  Previous experience in a private club, hotel, or upscale hospitality environment highly desired Strong knowledge of beer, wine, spirits, and cocktail preparation.  Excellent communication and leadership skills.  Ability to multitask and remain calm in high-volume settings.  Must be 21+ and possess all required state/local alcohol service certifications.  Flexible schedule, including evenings, weekends, and holidays.      Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.