Lead Bartender / Food & Beverage Captain

Lead Bartender / Food & Beverage Captain | Sleeping Lady Resort   Create connections. Craft cocktails. You are responsible for preparing and serving inspired drinks while delivering distinctive experiences for guests. You are the charming individual that impresses guests with your beverage expertise and techniques in an unmatched, expertly maintained atmosphere.     Let’s start off with the most important part - what’s in it for you:The Perks *Eligibility of perks is dependent upon job status Hourly wage PLUS Inclusion in Service Charge Distribution and Tip Earning Shifts Hourly Pay Range: $19.13 to $25/hr  DOE As a F&B Captain: Base Rate = Minimum Wage plus $2, plus Seniority-based annual wage increases. (e.g., if your base wage was $2.15 above minimum wage due to annual increases and minimum wage changes, your new wage will be $2.15 above the new minimum wage) As the Lead Bartender: Base Rate = $23-25/hr DOE plus annual increases Get Paid Daily (Make any day payday)  Paid Time Off & Holiday Pay (Because Balance Matters)  Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans  Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)  Task Force Work Opportunities (Grow your career in idyllic locations across the globe)  Values-Based Culture (#OMGLIFE)  Culture Add (Creating Space for Fresh Perspectives)  Referral Bonus (Get Paid to Recruit)  Employee Assistance Program  “Columbia Cares” Volunteer Opportunities  Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)  Online Learning Platform to Help You Develop!  Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)   Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What Success Looks Like:Your Impact   This position is a hybrid role, combining a lead role in developing and maintain our craft cocktail program, and a Captain’s role in outlet and banquet operations. As our Lead Bartender, you will: Work with Food and Beverage Manager and Executive Chef to manage menus, inventory and ordering. Train and supervise all front of house staff in proper service etiquette and test server knowledge about beverage menu offerings. Oversee all aspects of beverage programs. Work with Food and Beverage Manager to promote staff cross training and increase efficiency. Work with Food and Beverage Manager to develop and maintain a marketing strategy that targets our clientele and draws new customers to the restaurant(s). Work with Food and Beverage Manager and Executive Chef to increase our beverage amenities. You will clock in as Lead Bartender whenever you are tending bar in one of our Outlets (Kingfisher & The Grotto), working on product or menu development, or performing administrative duties, including product ordering and inventory management. At all other times, you will clock in as a Food & Beverage Captain.   Food & Beverage Captains are trained and utilized across different Front of House functions of the department, including Restaurant Operations, Bar/Beverage Operations and Banquets. Each Captain is typically focused on one of the above-listed functions, while maintaining flexibility to support elsewhere in the department as needed. As a Food and Beverage Captain, you will: Focus primarily on Bar/Beverage Operations Advise guests, clients and team members on matters relating to food and beverage offerings. Communicate directly with the Culinary team during service to ensure proper client and guest service is being achieved Conduct a briefing or “line-up” with team members at the beginning of each shift in order to keep staff informed of updates, changes and/or problematic situations. Represent the resort as the point of contact during events and service periods, acts as a liaison between guests and team members, respond and work to resolve guest issues and concerns as necessary. Supervise and participate in serving food & beverage to guests and provide quality customer service. Ensure safe work environment, reporting unsafe conditions and equipment. Maintain a consistent “on-the-floor” presence, engaged with and visible to team members and guests Communicate frequently with fellow Captains and Food & Beverage Management as to the progress of the day’s work. Assist the Food & Beverage Manager to establish sidework, maintenance, and cleaning schedules for equipment and facilities. Perform other duties as assigned.   What You Bring Minimum of four (4) years bartending experience, including two (2) years in a supervisory or lead role. In-depth knowledge of spirits, wine, beer, and mixology techniques. Strong leadership and customer service skills with the ability to motivate and support team members. Excellent communication, organizational, and multitasking abilities. Must be of the legal minimum required age (21) to serve alcoholic beverages. Must have the ability to communicate effectively (verbally and written) in English. Current alcohol service certification (e.g., TIPS, ServSafe Alcohol) preferred. Ability to perform essential functions on the computerized Point of Sale system. Working knowledge and ability to mix and serve a wide variety of drinks. Working knowledge of the proper operation of all bar equipment. Working knowledge of applicable liquor laws and regulations. Working knowledge of standard cash handling procedures. Current State Food Handler’s License and State Mixologist Permit required Basic computer literacy The ability to read, write and speak English. Necessary State Food Handler’s License(s) and Liquor Serving Permit(s) Ability to work in a fast paced, multi-tasking environment. Willingness to work long hours, irregular shifts, and on weekends and holidays. The ability to provide an excellent level of customer service, even in stressful situations. Standing and Walking: Remaining on your feet for extended periods, often up to 10 hours, to attend to guests and manage service areas Stair Navigation: Moving between different levels of the establishment, which may involve climbing and descending stairs. Bending and Squatting: Reaching down to set or clear tables, retrieving items from lower shelves. Lifting: Carrying trays, dishes, or supplies weighing up to 50 pounds. Must be comfortable working across a large resort property involving a significant amount of walking and transporting of supplies Must be able to work indoors and outdoors in challenging weather conditions   Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.