AI Solutions Specialist

We are seeking a resourceful and curious AI Solutions Specialist to join our OMX AI Operations team. In this role, you will design and build AI-powered tools and workflows that help our operations teams work more efficiently and make more informed decisions. You will be the hands-on builder who takes business problems and turns them into working solutions — connecting large language models (LLMs) to real processes.

The base salary offered for this role and level of experience will begin at $83,000 and up to $115,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Design, build, and maintain AI-powered workflows and internal tools that support OMX teams across quality, operations, and member experience.
• Develop and manage LLM-based solutions — including automated evaluations and text generation workflows — tailored to specific operational needs.
• Collaborate with operations leads, QA analysts, and program managers to understand business problems and translate them into working AI solutions.
• Write and maintain lightweight Python scripts to extend automation capabilities beyond what current platforms support out of the box.
• Prompt engineer and iterate on LLM inputs to improve accuracy, consistency, and output quality across use cases.
• Monitor the performance of deployed tools and workflows, identifying opportunities to improve reliability and relevance over time.
• Utilize SQL to query and validate data supporting AI workflows and evaluations.
• Create and maintain clear documentation so that tools and workflows are understandable and usable by the wider team.
• Stay current with developments in LLM capabilities, AI tooling, and low-code automation platforms.
• Help build a culture of AI fluency within OMX by sharing knowledge and demonstrating what's possible.

• Hands-on experience working with large language models — building prompts, evaluating outputs, and iterating toward reliable results.
• Proficiency in Python.
• Solid understanding of prompt engineering principles and how model behavior changes based on instruction design.
• Proficiency in SQL for data querying and analysis.
• Familiarity with REST APIs and webhooks for connecting tools and systems.
• Ability to work with structured and unstructured data and translate it into inputs that AI models can act on effectively.
• Strong problem-solving instincts and a practical, get-it-done approach to building solutions.
• Excellent communication skills — able to make complex ideas clear and engaging, even for those without a technical interest.
• Comfort operating with a high degree of autonomy and shifting priorities in a fast-moving environment.

#LI-EI1 #LI-Remote

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.