Director, Marketing Planning & Operations

We are hiring a Director of Marketing Planning & Operations to help scale how work gets done across our marketing organization. As our operational backbone, you’ll build the systems, planning processes, and rhythms that allow teams to move faster, spend smarter, and execute with clarity. You’ll sit at the center of marketing—partnering closely with the CMO and leadership team—to turn strategy into structured, high-impact execution.

The base salary offered for this role and level of experience will begin at $234,000.00 and up to $324,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Lead annual and quarterly marketing planning, translating business goals into clear OKRs, aligned budgets, and a centralized marketing calendar
• Build and run a disciplined operating cadence (weekly, monthly, quarterly) that drives accountability without slowing teams down
• Own end-to-end marketing budget management, including forecasting, visibility, and optimization
• Design and scale workflows, governance, and systems that increase velocity and reduce friction across teams
• Build and maintain a centralized marketing calendar with full visibility into campaigns, launches, dependencies, and capacity
• Identify and operationalize AI across marketing workflows to improve output quality and efficiency
• Develop and scale marketing operations talent and capabilities across the organization

• 10+ years of experience in marketing ops, business ops, or management consulting in high-growth environments
• Built OKR and planning systems that drive real accountability and measurable outcomes
• Owned multi-million dollar marketing budgets and improved forecasting and investment decisions
• Designed and implemented marketing workflows, governance, and operating systems that scale
• Demonstrated fluency in AI and applied it to improve workflows (not just experimentation)
• Exceptional program management and change management skills across complex organizations
• Deep experience building and scaling JIRA workflows to support planning and execution

#LI-AM1 #LI-Hybrid

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.