Visa Consultant - French speaking

We are looking for a French-speaking Visa Consultant based in Belgrade (hybrid working model) to support corporate and individual clients with visa, passport, and travel document services. The successful candidate will provide expert guidance, manage end-to-end visa and passport applications, ensure compliance with travel requirements, and deliver exceptional customer service throughout the process. Working closely with clients, embassies, and internal teams, this role requires strong communication, attention to detail, problem-solving skills, and fluency in French and English in a fast-paced, client-focused environment.

• →Provide expert email / phone support to assist customers in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing.
• →Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
• →Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
• →Provide customer with real-time updates throughout the process 
• →Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded
• →Develop expert skills in visa and passport processing, maximizing efficiency and productivity
• →Build a dedicated and expanded customer base; educate customers about added – value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
• →Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
• →Stay abreast of all product / service enhancements, system updates, and changes to requirements
• →Assist colleagues and other teams as requested
• →Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• →Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture

• Graduate level degree or equivalent
• Experience in travel, hospitality, or embassy/consulate relations in plus
• Fluency in written and spoken French and English languages 
• Exceptional communication and interpersonal skills
• Computer literate with excellent writing and email skills
• Strong client service mentality
• Solution-focused with excellent attention to detail and accuracy 
• Commitment to working with clients in order to deliver the highest level of customer service 
• Strong organizational and time management skills
• Ability to handle high volume while maintaining high level productivity
• Ability to problem solve, analyze information and provide solutions