Cin7
Cin72mo ago

Customer Support Intern

Sri LankaSri Lanka·ColomboInternshipentry
OtherCustomer Support Intern
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Quick Summary

Overview

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

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Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™

About the Internship:
 
This internship is an exciting opportunity for individuals looking to gain hands-on experience in a fast-paced SaaS environment. As a Customer Support Intern, you will work closely with our experienced support specialists to assist customers in using Cin7 products efficiently. This role is designed to help you develop your problem-solving, communication, and technical skills while gaining real-world exposure to customer support operations.
 
Internship Duration: 1 June 2026 through 30 Nov 2026.
Location: This is an in-person position at our Colombo, Sri Lanka office.
  • Assist customers by responding to support tickets and live chat inquiries under the guidance of our support team.
  • Troubleshoot and analyze issues to identify solutions, learning how to provide world-class customer support.
  • Gain experience in inventory management, eCommerce integrations, and SaaS-based support solutions.
  • Participate in proactive customer outreach, including scheduling Zoom calls to assist with customer concerns.
  • Collaborate with internal teams to understand best practices in handling customer queries, system navigation, and troubleshooting.
  • Contribute to documentation and knowledge base improvements by identifying common issues and solutions.
  • Currently pursuing or recently completed a degree in Business, Commerce, Accounting, IT, or a related field.
  • Strong problem-solving skills and an eagerness to learn in a dynamic environment.
  • Excellent written and verbal communication skills.
  • A customer-first mindset with a passion for technology and software solutions.
  • Ability to manage time effectively and work in a fast-paced team environment.
  • Contribute to and uphold company values, recognizing and fostering alignment within the team.
  • Encourage collaboration, supporting others and working together to optimize team performance.
  • Take initiative in learning, seeking guidance while also sharing your own insights.
  • Communicate effectively, engaging with teammates and leadership to share ideas and drive meaningful discussions.
  • Strive for continuous improvement, whether in customer interactions, problem-solving, or internal processes.
  • Gain real-world experience in SaaS customer support and technical troubleshooting.
  • Work with a supportive and dynamic team that values innovation and continuous improvement.
  • Receive mentorship and training from experienced customer support professionals.
  • Opportunity to contribute to meaningful projects and leave a lasting impact.

    • Location & Eligibility

    Where is the job
    Colombo, Sri Lanka
    On-site at the office
    Who can apply
    LK

    Listing Details

    Posted
    February 17, 2026
    First seen
    April 29, 2026
    Last seen
    May 12, 2026

    Posting Health

    Days active
    13
    Repost count
    0
    Trust Level
    23%
    Scored at
    May 12, 2026

    Signal breakdown

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