Manager – Travel, T&E Compliance, Audit & Reporting

Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company (https://corpo.couche-tard.com/en/). A leader in convenience store and fuel space, it has a footprint across 31 countries and territories. ACT's India entity i.e. Circle K Business Centre India (CKBCI) is a wholly owned subsidiary and an integrated center, collaborating with our international teams supporting the delivery of ACT's global business operations.

• Own the operational response to T&E audit requirements and support Internal Audit, Finance and other control functions with evidence and analysis.
• Ensure T&E processes and automated reviews comply with internal policies, regulatory requirements, fraud-prevention controls and SOX/internal-control expectations, where applicable.

• Validate the effectiveness and accuracy of automated and AI-enabled T&E controls before and after implementation.

• Maintain audit trails, control documentation, standard operating procedures and evidence of exception resolution.

• Identify control weaknesses and recommend remediation actions with clear owners and timelines.
• Monitor recurring exceptions and investigate potential misuse, fraud, duplicate transactions or unusual spending patterns.

Reporting, Analytics & Insights

• Develop and maintain a T&E management reporting and dashboard framework covering spend, compliance, adoption, leakage, suppliers, exceptions and savings.

• Provide regular reporting to Finance, Procurement, leadership and other relevant stakeholders.

• Analyse travel spend across business units, traveller groups, suppliers, routes, categories and booking channels to identify trends and opportunities.

• Establish meaningful KPIs and dashboards to measure the effectiveness of the T&E programme.

• Develop reporting that provides visibility of Navan adoption versus off-platform spend, including root-cause analysis of leakage.
• Translate T&E data into actionable recommendations for policy, sourcing, supplier management and process improvement.

Process Improvement, Standardization & Automation

• Lead continuous improvement initiatives across the T&E process, with a focus on reducing manual intervention and strengthening controls.
• Identify opportunities to use RPA, workflow automation and analytics to improve T&E compliance and operational efficiency.

• Develop automated controls for areas such as:

• advance-booking compliance.

• pre-trip approval.

• policy exception monitoring.

• duplicate and high-risk expense detection.

• unused travel credit tracking.

• refund monitoring.

• off-platform booking/leakage detection; and

• automated compliance reporting.

• Work with Technology and business teams to define requirements, test solutions, validate outputs and transition automation into business-as-usual operations.

• Continuously assess whether existing controls can be simplified, automated or moved from detective to preventive controls.

Travel Spend & Supplier Governance

• Partner with Procurement to identify travel savings and supplier optimisation opportunities.
• Monitor utilisation of negotiated airline, hotel, car rental and other travel rates.

• Analyse supplier and channel performance and identify opportunities for consolidation or improved commercial terms.

• Support supplier reviews, RFPs and contract renewals with data, performance analysis and business requirements.

• Monitor the financial impact of unused credits, refunds, cancellations and other recoverable travel value Support strategies to improve Navan adoption and reduce unmanaged/off-platform travel spend

Stakeholder & Change Management

• Build strong relationships with Finance, Procurement, Internal Audit, HR, Technology, business leaders and travel stakeholders globally.
• Provide subject-matter expertise and guidance to employees, managers and delegates on T&E processes and policy.

• Support implementation of new T&E technology, policies, controls and operating-model changes.

• Develop communication and training materials and support adoption of new processes.

• Act as a change champion for the ongoing transformation of the T&E programme.

What Success Looks Like

Within the first 12 months, the successful candidate will have:

• Established a clear T&E governance and compliance framework.
• Created a reliable management dashboard providing visibility of travel spend, compliance, leakage and exceptions.

• Improved control and visibility over travel booked outside approved channels.

• Strengthened pre-trip approval and travel-policy compliance.

• Established a structured process for unused credits, refunds and travel exceptions.

• Identified and implemented high-value automation opportunities that reduce manual controls.

• Established effective governance with TMC and key travel suppliers.

• Built a sustainable T&E operating model with clear ownership, procedures, and reporting.

• Train

• Standardize global policies.

• Hotel booking
  

Key Performance Indicators

Success in the role will be measured through outcomes including:

• Reduction in off-platform/unmanaged travel spend.

• Improvement in travel-policy compliance and reduction in repeat exceptions.

• Increased percentage of travel subject to appropriate pre-trip approval and automated controls.

• Reduction in manual T&E compliance and audit activities through automation.

• Timely and accurate management reporting with clear actionable insights.

• Recovery and utilisation of unused travel credits and refunds.

• Reduction in duplicate, high-risk and potentially fraudulent transactions.

• Successful implementation of agreed T&E process-improvement and automation initiatives.
• Strong supplier/TMC performance against agreed SLAs.
• Positive stakeholder and traveller experience.

Job Requirements
Education

• Bachelor's degree in Business Administration, Finance, Accounting, Travel Management, Operations, or a related discipline.
• Master's degree or professional certification in Travel Management, Finance, Compliance, Audit, Process Improvement, or related field is preferred.

Experience

• 15+ years of relevant experience across Travel Management, T&E Operations, Finance Operations, Compliance, Audit, Shared Services, or Process Transformation.
• Experience managing or governing a corporate travel programme and/or T&E operations.

• Hands-on experience with Navan or a comparable corporate travel management platform is highly desirable.

• Experience working with Finance, Procurement, Internal Audit, HR, Technology, and business stakeholders within a global organization.

• Experience implementing and improving automated controls, workflows, reporting, analytics, or digital solutions.
• Experience supporting large-scale and/or multi-country travel and expense programmes are preferred.

Behavioral Skills

• Strong ownership and accountability with the ability to operate independently.
• Excellent problem-solving and analytical capability.

• Comfortable challenging existing processes and identifying better ways of working.

• Strong stakeholder-management and influencing skills across global teams.

• Ability to balance compliance, cost, control and traveler experience.

• Strong communication and presentation skills.

• High attention to detail without losing sight of the broader business objective.
• Demonstrates Circle K values: Take Ownership, One Team, Play to Win and Do the Right Thing.

Knowledge

• Strong understanding of corporate travel and T&E processes.

• Strong knowledge of travel policy, compliance, internal controls, audit and risk management.

• Strong analytical and data interpretation skills.

• Experience with Power BI, Power Automate, Excel and/or comparable analytics and automation tools.

• Understanding of APIs, RPA, AI-enabled controls and workflow automation.

• Ability to translate business policy into system rules and automated controls.

• Strong understanding of data quality, reporting and reconciliation.
• Knowledge of SOX/internal-control environments and fraud-prevention controls is an advantage.

Other Requirements

Work Model: Mandatory 5-day work-from-office.

Working Hours: Flexible hours.
Notice Period: Immediate joiners are preferred or maximum 30 days .

Candidate Location: Candidates based within a commuting distance from the office are preferred.

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