Customer Success Manager - GERMAN speaking - (m-w-d)

As a Customer Success Manager, you will be responsible for the overall customer health, experience, and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world-class experience for our customers.

The role includes, but is not limited to, the following responsibilities:

• →Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions
• →Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment
• →Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives
• →Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes
• →Identify and escalate key customer product requirements while managing customer expectations on an ongoing basis
• →Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned
• →Maintain accurate CRM records for customer accounts and opportunities
• →Work closely with Product Support teams to ensure customer technical issues are addressed effectively
• →Fluency in German and English (minimum C1 level)
• →Strong written and verbal communication skills with a detail-oriented and analytical approach

• Relevant work experience in a customer-facing role
• Excellent presentation, written, and verbal communication skills
• Strong understanding of the (social) media landscape and media monitoring tools
• Experience working with global customers across multiple teams and regions
• Proven track record of developing and executing strategic account plans
• Ability to build executive-level relationships and champions
• Ability to troubleshoot and problem-solve under pressure
• Analytical, strategic, and insightful mindset
• Ability to work autonomously with a proactive approach

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. 

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com 

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