Billing Operations Intermediate Analyst

The Billing Operations Intermediate Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: * Daily invoice processing production * Internal customer queries resolution and follow up * Identify process exceptions and execute resolutions * Analyze reoccurring issues and assist in developing process improvements * Monitoring status of aged invoices * Effectively communicate with team members, management and business partners * Ensure meet Service Agreement signed with internal customers * Participate in and/or lead projects as assigned * Coordinate and support training for new staff * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * 2-5 years relevant experience * Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting * Excellent quantitative, analytical, problem solving skills * CPA or commensurate local accreditation * Bachelor’s/University degree or equivalent experience We offer: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: * Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) * Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates * Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates * Employee Assistance Program financed by Employer * Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) * Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates * Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. * Additional day off for volunteering * Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. * Opportunity to receive an annual discretionary incentive award * Special offers and discounts for employees * Click here to review the Remuneration Regulations extract. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. \------------------------------------------------------ ## Job Family Group: Operations - Transaction Services \------------------------------------------------------ ## Job Family: Reconciliation and Proofing \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Primary Location Full Time Salary Range: 120 200,00 zł - 190 000,00 zł \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ ## Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. \------------------------------------------------------ This job opening is for an existing job vacancy. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.