Clinical Forms Manager

• Supervisory duties 
  • Lead, coach and develop a team of Clinical Forms Completion Specialists and QC Specialists to meet productivity, TAT and quality goals
  • Maintain a 72 hour TAT across 80% of all forms on managed teams
  • Maintain a 2.5 form per hour KPI inclusive of all team hours (inclusive of leads, managers and support staff)
  • Monitor lead and team metrics and KPIs, addressing performance gaps in real time
  • Contribute to a culture of accountability, teamwork, collaboration and continuous improvement across the department
  • Manage resources to ensure coverage for any teams that are shorthanded or those that need assistance to complete work
  • Manage lead queues and processor queues to monitor turnaround times
  • Support high-volume output while ensuring accuracy standards are met by leads and teams
  • Organize and drive time management strategies across teams
  • Partner with Director to identify process improvement opportunities
  • Reports weekly to department Director
  • Maintains schedule of leads/team meetings
  • Manages client relationships by communicating with clients when needed
  • Reports personnel issues to Director
  • Develops and enforces PIPs for leads/team members when needed
  • Provide ongoing feedback, conduct performance reviews and manage individual development plans
  • Resolves employee issues with assistance and guidance from HR
  • Work with IT to ensure all team members have access to client EMRs/computer systems

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs