Customer Service Specialist - FMLA

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

• Excellent communication skills, strong analytical and problem-solving skills
• 1+ year of call center experience
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Willingness to learn.
• 50 WPM
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required.
• Previous Medical Industry Experience preferred but not required.

• →Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork.
• →Making sure we are providing detailed information to clients, patients, and requestors.
• →Ensure notes are accurate and detailed. All actions require a note in Med-Release.
• →Respond promptly to a high volume of customer calls and e-mails regarding Disability and FMLA paperwork.
• →Provide excellent customer service promptly with accurate and concise information.
• →Effectively and efficiently communicate with customers through various channels.
• →Build strong value-based relationships with customers - a passion for customer interaction is a must!
• →Ensure customer satisfaction is a primary goal
• →Follow procedures, guidelines, and policies set in place
• →Data entry and other duties as assigned
• →Fax and/or email records securely to requestors
• →Must monitor the FMLA email to ensure emails are staying up to date.
• →Must meet daily goals

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs

• Fast learner
• Self-motivated and able to work independently.
• Ability to adapt to change/ flexibility a must
• Dependable
• Candidate must maintain a high level of business integrity and diligence.
• Passionate about people and be able to show patient empathy is a must
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more