Medical Records Processing Specialist Onsite

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’ s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey.  

HealthMark’s Medical Records processing team is seeking a candidate with the ability to prioritize well, communicate clearly, manage time well, and organize documentation comprehensively. The candidate will be punctual, focused, and have a team-oriented attitude. HealthMark Group will provide the necessary training for the selected candidate. All personal identification must be current for this purpose and background checks passed.  

This is an entry-level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. 

•    Complete all incoming ROI requests in a timely and efficient manner. 

•    Maintain 100% ROI Accuracy. 

•    Keep all request queues current. 

•    Provide customer support through phone communication.

•    Validates requests and authorizes for release of PHI according to established procedures. 

•    Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. 

•    Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. 

•    Complete legal affidavits and questions as needed. 

•    Regularly scan ROI request into chart. 

•    Abides by the ROI policy specific to both HealthMark and the client. 

•    This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. 

•    This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. 

•    Maintain and update facility guide as needed. 

•    Provides excellent customer service by being attentive and respectful. 

•    Follows-through as promised. 

•    Proactive in identifying PT complaints with the ability to de-escalate as needed. 

•    Communicate effectively with customers. 

•    Achieve maximum customer satisfaction. 

•    Fast learner 

•    Dependable 

•    Quick worker 

•    Team player 

•    Positive attitude 

•    Someone who strives to do more. 

•    Basic use of Microsoft Office Suite, Excel, and Microsoft Teams.

•    Ability to learn new technology including multiple EMR systems

•    1-2 years of work experience within a team environment 

•    High school diploma or GED required 

•    Excellent communication, time management and organization skills

•    Proactive work habits

•    Prior experience with records requests 

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. 

 This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs