Treatment Navigator

United States·LovelandFull Time Benefitedmid

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Quick Summary

Overview

Treatment Navigator Salary Range: $20.40 - $24.48/hour based on relevant years of experience Location: Larimer county, Colorado Status: Full time, 40 hours per week, Hybrid (M,T,Th,

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Treatment Navigator

What We Offer

~1 min read

Responsible for guiding our clients through the healthcare process. This role will be responsible for educating clients on their healthcare options and ensuring they have a good understanding of what their care process is going to look like.

SummitStone will provide persons with disabilities with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

Questions? Please email us at hiring@summitstonehealth.org.

This position will be open for a minimum of three days and/or until a top candidate is identified.

Provide exceptional customer service that is both professional and accommodating. Provide support to our clinicians and clients, both on and off-site. Track clients through services and support attending providers with outreach and engagement efforts.
Complete outreach calls to clients regarding services, answer questions regarding treatment options and requirements.
Assist with adding referrals to the group list or the case management referrals list. Outreach to clients for group enrollment or placement with a case manager for management services.
Provide case management screening and linkage from referrals to be assigned to ongoing case management services. Complete an initial chart audit of case management chart for compliance prior to assigning for ongoing case management services.
Send clients’ immediate needs in referrals, treatment signature page and ROI’s for coordination of services as needed.
Maintain electronic medical record charts. And assist with ongoing chart audits.
Receive and screen telephone calls, prepare correspondence, route mail and perform other associated tasks of this nature.
Document all interactions in Electronic Health Record, at the front desk for certain letters and communication to be sent out to clients.
Perform other duties as assigned.

Requirements

~1 min read

Bachelor's degree in social work or related behavioral health degree
At least one year of customer service experience

At least one year of healthcare related customer service experience
Prior data entry experience using MS Outlook, Word, Excel and an electronic medical record
Bilingual/Bi-cultural