Quality Support Administrator EMPACT

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. 

We are looking for a dynamic professional who is a self-starter with a high level of initiative and highly detail-oriented. This position is responsible for analyzing and assessing systems, processes, and documentation for quality and compliance, and providing feedback and support to program managers and supervisors. The Quality Support Administrator will be responsible for entering data for tracking and trending and participating in clinical records audits as scheduled. Programs, policies and systems will be assessed for quality, effectiveness, and clinical safety.  *This position is primarily Remote with occasional on-site meetings required at our Tempe, AZ office.*  *AZ residents only* 

• High School Diploma/GED Required
• Bachelor's degree in related field OR equivalent work experience preferred.
• Two years of experience in a behavioral health environment required. 
• NextGen software experience preferred.
• High attention to detail and strong organization skills are essential. Experience using electronic health care records.
• Excellent interpersonal skills, capable of confidently and effectively presenting and speaking.
• Able to work independently, collaboratively and proactively to accomplish work goals.
• Excellent computer skills.
• Proficient in basic date analysis, reporting to include spreadsheets, charts and diagrams.
• Proficient in Microsoft Office Suite and managing projects through a full cycle process.
• Must have Fingerprint clearance card or be eligible to obtain one.

Additional Requirements and Responsibilities:

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. 

(Full-time employees)

• Generous PTO 
• 10 paid holidays per year 
• Medical plans (4 choices) 
• Dental plans (2 choices) 
• Vision plans (2 choices) 
• 403(b) retirement plan 
• Retirement Allowance 
• Company paid Life/AD&D and Long-Term Disability 
• Voluntary additional Life and Short-Term Disability 
• Tuition Reimbursement
• Licensure Reimbursement  
• Elder Care assistance 
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF). 

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason. 

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.